Own the day-to-day trading, merchandising and email performance of Johnson Fitness Australia's direct-to-consumer stores - from product listings and stock messaging through to campaigns, conversion and revenue.
You'll work hands-on across Shopify, Klaviyo and CRM with real input into the trading decisions and campaigns that move the needle for two online stores.
Melbourne-based | Full-time, permanent
About the Opportunity
Johnson Fitness Australia and Synca Wellness sell directly to consumers online, and this role sits at the centre of that trade. You'll own the daily rhythm of the business - tracking sales pace against target, keeping listings accurate, and running the email programme that keeps customers engaged from first click through to purchase.
It's a genuinely varied role. One day you're adjusting pricing and stock messaging ahead of a promotion; the next you're building a Klaviyo flow, digging into data to understand a conversion dip, or working through a backorder query with a customer directly. For someone early in their eCommerce career, it's a chance to build real, hands-on experience across trading, digital marketing and customer experience inside a global brand's local operation - rather than specialising narrowly in one channel.
What You'll Own
Daily online trading across the Johnson Fitness Australia and Synca stores, tracking sales pace against monthly targets and forecasts
Convert customers from initial contact to purchase - Email, Phone, Showroom and Abandoned Carts
Product listings on Shopify - pricing, descriptions, imagery, stock and inventory accuracy
In office merchandising, promotions and collections that drive conversion
Email marketing in Klaviyo - campaigns, automations, segmentation and A/B testing
What You'll Be Doing
Monitoring daily trading performance and flagging pace issues early
Maintaining listings,



pricing and stock or pre-order/backorder messaging across channels
Building and refining Klaviyo campaigns and automated flowsSupporting paid media, EDM and promotional planning alongside the digital team through Google and Meta.
Handling customer enquiries end-to-end - showroom, phone, email and abandoned carts
Supporting new product launches, competitor analysis and pricing reviews
Opportunity to assist Ecommerce Team in direct to consumer site in NZ as part of **** growth plan.
What Success Looks Like
Sales pace tracked closely against target and exceeding targets, with issues spotted and raised early
A clean, accurate, well-merchandised store that converts
Email campaigns and automations that grow engagement and revenue
Customers moved smoothly from enquiry through to purchase maintaining gross margin targets.
Growing confidence managing trading, digital marketing and customer experience together
What You'll Bring
1-3 years' experience in eCommerce, digital marketing or online sales
Hands-on experience with Shopify
Comfortable working with sales data and Excel
Strong attention to detail and a proactive, hands-on approach to hitting targets
Excellent communication and organisational skills
Highly regarded
Working knowledge of Klaviyo, Google Analytics (GA4), Meta and Canva
Tertiary qualification in Marketing, Business, Communications or equivalent practical experience - not essential but preferred.
Interest in fitness, health or consumer retail
About Johnson Fitness Australia
Johnson Fitness Australia is part of Johnson Health Tech, the world's number one supplier of commercial fitness equipment, operating in over 120 countries with marketing subsidiaries in 46. Locally, Johnson Fitness Australia partners with Australia's leading gym chains, leisure operators, and large format retailers representing global brands including Matrix, Vision, Bowflex, Schwinn, Horizon and Synca Wellness.
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📌 Ecommerce Coordinator (Melbourne)
🏢 Johnson Health Tech Australia
📍 Melbourne