Operations Manager - Operations, Clients & Growth
Express Employment Professionals - Canberra ACT
$110,000 - $120,000 a year
Permanent
Are you an experienced Operations Manager who enjoys leading people, solving problems, building client relationships and helping a business grow?
We are seeking a hands-on
Operations Manager
to take ownership of daily operations while also playing an important role in the
long-term growth and development of an established Canberra business
.
This is not a role where you simply manage schedules and keep things moving.
We are looking for someone who can become a key part of the business - someone commercially minded who enjoys talking with clients, identifying opportunities, making proactive sales calls and building relationships, while ensuring operations continue to run safely, efficiently and professionally.
Ideally, you will come from
transport, waste management, logistics, warehousing, construction, fleet, trades or service delivery
and be looking for a long-term opportunity where you can genuinely make an impact.
About the Role
Working closely with senior management, you will oversee day-to-day operations, staff, fleet and service delivery while helping strengthen existing client relationships and develop new business opportunities.
You will have the autonomy to improve systems, support and develop employees, resolve operational challenges and contribute ideas around how the business can grow.
A key part of the role will also involve being comfortable
picking up the phone, speaking with customers and prospective clients, following up on opportunities and promoting the business's services.
This position would suit someone who enjoys the combination of
operations, leadership, customer relationships and business growth
.




Key Responsibilities
Oversee the smooth running of daily operations
Coordinate drivers, warehouse employees, vehicles, runs and workloads
Lead, mentor and support operational employees
Manage rostering, scheduling and workforce requirements
Conduct toolbox meetings and promote a strong safety culture
Coordinate fleet maintenance, servicing and vehicle tracking
Oversee depot operations, stock levels and equipment
Maintain workplace safety, compliance and operational standards
Develop strong relationships with existing clients
Proactively contact customers and prospective clients to identify new opportunities
Follow up leads, enquiries and potential business opportunitiesSupport client retention and identify opportunities to expand existing accountsWork with senior management on business growth initiativesIdentify operational efficiencies and opportunities for improvementRespond quickly and calmly to staffing, scheduling and service issuesRemain willing to assist operationally when required
To Be Successful You Will Have
Previous experience in operations management, logistics, transport, warehousing, construction, service delivery or a similar environment
Strong people leadership and team management capability
Experience coordinating employees, vehicles, scheduling or service delivery
A confident and personable communication style
The confidence to make outbound client and sales calls




A natural ability to build long-term customer relationships
Commercial awareness and an interest in helping grow a business
Strong organisational and problem-solving skills
Ability to manage competing priorities in a fast-moving environment
A strong commitment to workplace safety and compliance
Sound computer skills and the ability to learn new systems quickly
Current Medium Rigid Licence, or willingness to obtain one if required
Previous business development or account management experience would be highly regarded; however,
attitude, confidence, and willingness to develop in this part of the role are equally important.
What's on Offer
Permanent full-time position
A genuine leadership role with autonomy and responsibility
Opportunity to become an important part of the business's future
Direct involvement in both operations and business growth
Established Canberra business with a strong existing customer base
Varied position where no two days are the same
Supportive management and team workplace
Opportunity to develop your commercial and leadership capabilities
Scope for the position to grow as the business continues to expand
Long-term career opportunity for the right person
This Role Is Evolving
We are looking for someone who wants more than their next job.
For the right person, this is an opportunity to become a trusted part of the leadership team, take ownership of operations, build strong customer relationships and contribute directly to the
long-term growth of the business
.
If you enjoy leading people, speaking with customers, solving problems and spotting opportunities to grow a business, we would love to hear from you.
#J-*****-Ljbffr

📌 Operations Manager - Operations, Clients & Growth (Canberra)
🏢 Express Employment Professionals
📍 Canberra