Customer Service Officer - Spring Racing Carnival
We are looking for dedicated and personable Customer Service Staff to join our team supporting the Spring Racing Carnival for ****. Multiple temporary assignments are available, every application will be considered.
As a Customer Service Officer, you will be responsible for providing exceptional customer service, taking and processing bets, operating wagering terminals, overseeing EBT machines, and handling cash transactions. This is not a food and beverage assignment.
Responsibilities
Greeting and assisting customers in a friendly and professional manner
Taking and processing bets accurately and efficiently
Operating wagering terminals and 'stand alone' EBT machines
Overseeing cash handling procedures and reconciliation
Resolving customer inquiries and issues in a timely and effective manner
Adhering to company policies and procedures at all times
Promoting a safe and inclusive environment for customers and colleagues
Working at the iconic Flemington Racecourse
Great pay, including paid training
Shifts for all four race days
Support from experienced Operators
Company shirt provided
Day-to-day
Greeting customers and assisting with their betting needs
Processing bet slips and transactions accurately
Monitoring and maintaining wagering terminals and EBT machines




Resolving customer inquiries and providing information about betting options
Adhering to cash handling procedures and maintaining a tidy work area
Collaborating with team members to ensure a positive customer experience
Requirements:
Previous experience in customer service or a similar role
Solid communication and interpersonal skills
Ability to handle cash and perform basic math calculations (not required for all roles)
Proficiency in operating wagering terminals and EBT machines is an asset (desirable)
Knowledge of responsible gambling practices is (preferred)
Must be over the age of 18
Be available to work all 4 race days and 2 in-person training sessions.
Who we are
At
PERSOL
, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
#J-*****-Ljbffr

📌 Customer Service Officer - Spring Racing Carnival (Melbourne)
🏢 Programmed GO
📍 Melbourne