Grow with us
We are seeking an upbeat, motivated, and solutions‐focused Customer Project Manager to join Ericsson's ANZA Cloud Software and Services, with strong exposure to telecommunications, 5G core networks, and cloud‐based solutions.
In this role, you will lead the delivery of complex customer programs across next‐generation mobile networks, cloud‐native infrastructure, and service transformation initiatives, using industry‐leading delivery tools, governance frameworks, and methodologies. You will take ownership of project strategy, governance, and execution, working with Ericsson and third‐party products and services to deliver high‐impact outcomes for our customers.
As a Customer Project Manager, your primary focus will be to understand customer network and business needs, manage delivery commitments, and create measurable business value through efficient, innovative, and well‐governed solutions. You will act as a trusted delivery partner to customers, collaborating with cross‐functional technical teams while driving continuous improvement across cost, quality, and operational performance.
If you thrive in technology‐driven environments, enjoy working with 5G, cloud, and large‐scale networked systems, and are passionate about delivering customer success — we want you on our team.
What you will do
Manage end‐to‐end delivery of customer projects across scope, schedule, cost, risk, and quality
Define project plans, secure resources, and drive execution to successful completion
Own project financials, including budgeting, forecasting, and cost control
Identify and manage risks, issues, changes, and dependencies
Lead governance and steering meetings, providing clear status and decision support
Build strong, trusted relationships with customers, partners, and internal stakeholders
Ensure projects meet contractual, safety, and governance requirements
Support pre sales and transition activities, including contract preparation where required
Drive service improvements,



automation initiatives, and delivery efficiencies
Capture lessons learned and contribute to improving project management practices
The Skills you bring
Qualifications & Experience
Bachelor's degree in Engineering (Telecommunications, Electronics, Computer Science, Industrial Engineering or equivalent)
Project Management certification (PMP, PMI-ACP, or equivalent preferred)
5+ years of experience managing complex customer or delivery projects
3+ years of experience in Telecommunications or IT industry.
Strong experience in resource and budget management
Technical & Business Competencies
Positive understanding of networked systems, service delivery, and operational KPIs
Experience working in customer‐facing, contractual delivery environments
Strong analytical, problem‐solving, and decision‐making capability
Practical understanding of automation, AI models ( Microsoft Co‐Pilot , Glean , etc ) and being able to utilise them in day to day project management practices
Ability to align customer business needs with delivery execution
Highly desirable
Experience or solid understanding of 5G Core Network Applications and/or Cloud Infrastructure, including cloud native solutions, containers, virtualization, or hyperscaler platforms.
Skills & Attributes
Strong leadership and stakeholder management skills
Confident communicator, comfortable engaging with senior customer and executive stakeholders
Results driven, resilient, and able to manage competing priorities
Proactive, structured, and solution oriented mindset
Comfortable working in fast moving, multi stakeholder environments
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
Ericsson is proud to be an Equal Opportunity Employer.
Primary country and city: Australia (AU) || Melbourne
Job details: Customer Project Manager
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📌 Customer Project Manager (Victoria)
🏢 Ericsson
📍 Victoria