P&C-; People & Culture Business Partner (AUS and NZ) - Retail E-Commerce
People and Culture Business Partner- Retail- Australia and New Zealand
Melbourne
Full Time
Retail E-commerce Environment
About the Role
We're looking for a commercially minded
People & Culture Business Partner
to support our growing retailer across
Australia and New Zealand
This is a hands-on, high-impact role where you'll partner closely with leaders across retail and support functions to deliver best-practice HR, ensure compliance, and build a high-performing, engaged workforce.
You'll own the end-to-end employee lifecycle and play a key role in shaping culture, supporting managers, and enabling business growth.
You must have strong understanding or HR Operations, Compliance- Modern Awards, National Employment Standards, Employee Relations, WHS & Safety, Australian and NZ employment legislation.
This role ensures our
retail stores, support functions and marketing team are supported by best practice HR operations that are compliant, commercially grounded and culturally aligned.
This role owns the day-to-end employment lifecycle in Australia and Current Zealand, covering Award and legislative compliance, store level HR support, performance management support, employee relations, workforce planning and WHS reporting and acts as the primary point of connection between the Australian and NZ business.
Key Responsibilities
HR Operations & Compliance
Ensure compliance with
Australian employment legislation, Modern Awards,



and National Employment Standards as well as Current Zealand Employment Legislation
Advise leaders on employee classification, pay conditions, and workplace obligations
Maintain compliant employment contracts, policies, and procedures
Partner with payroll/finance to ensure accurate application of award conditions
Employee Relations
Manage end-to-end Employee Relations matters including performance, conduct, grievances, and terminations
Provide practical, balanced advice to managers on complex situations
Ensure processes are fair, consistent, and compliant
Identify trends and recommend proactive solutions
Business Partnering & Culture
Build strong relationships with leaders across retail and corporate teams
Support a positive, high-performing and inclusive workplace culture
Conduct regular site engagement to stay close to frontline teams
Support onboarding, engagement and employee experience initiatives
Performance & Development
Support delivery of performance and review cycles
Coach managers in effective goal setting, feedback and performance management
Identify capability gaps and contribute to development initiatives
Workforce Planning & Recruitment
Partner with leaders on headcount planning and organisational design




Support recruitment activities including advertising, screening, and onboarding
Maintain accurate workforce data and reporting
WHS & Safety
Support workplace health & safety compliance across multiple sites
Manage incident reporting, investigations, and documentation
Maintain registers, risk assessments, and safety processes
Promote a strong safety-first culture
About You
3+ years' HR generalist experience in Australia and NZ (ideally experience working in retail and e-commerce environments)
Strong knowledge of Fair Work Act, NES, and Modern Awards and NZ employment legislation
Proven experience managing employee relations matters end-to-end
Confident partnering with leaders and influencing outcomes
Strong organisational skills with the ability to manage competing priorities
Comfortable working both strategically and operationally
Additional Experience
Experience working with remote or offshore teams
Familiarity with HRIS platforms
What You'll Bring
Sound judgement and commercial thinking
A proactive, solutions-focused mindset
Ability to navigate sensitive situations with professionalism and care
Strong communication and relationship-building skills
A genuine passion for building great workplace experiences
Why Apply?
High-impact role with real ownership
Exposure across retail and corporate functions
Opportunity to shape people practices in a growing business
Collaborative, fast-paced environment
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📌 P&C- People & Culture Business Partner (Aus And Nz) - Retail E-Commerce (Melbourne)
🏢 seek.com.au
📍 Melbourne