Hours:
80 hours per fortnight including an ADO
Area:
Shepparton
Primary Care Connect is a local, not-for-profit organisation who has proudly supported our community for over 30 years. Operating under the social model of health, we offer inclusive community health care services of the highest quality. We work collaboratively with our clients and other services to best support the health and wellbeing needs of all people. We pride ourselves on providing trauma informed, person centred and consumer driven care that allows people to take control of their lives and bring about meaningful change.
To find out more about Primary Care Connect, please visitwww.primarycareconnect.com.au
About the Role
The Practice Manager Service Navigation provides operational leadership across amultidisciplinary portfolio within Primary Care Connect (PCC). The role leads a central intake and service navigation function supporting all PCC programs and has oversight of programs including Chronic Disease Management, Allied Health and Community Connector initiatives.
Operating with a high level of autonomy, the Practice Manager is responsible for thedelivery, performance, and continuous improvement of integrated, client-centred, trauma-informed, and evidence-based services. The role ensures effective system navigation, so clients receive the right care, at the right time, in the right place, while aligning with organisational priorities and state and national policy directions.
Position Context
This position reports to the Executive Manager Health delivering a broad range of integrated primary health, prevention, and community-based services. PCC is committed to the social model of health, health equity, and improving outcomes for vulnerable populations.
The Practice Manager plays a critical role in managing service demand, coordinating care across multidisciplinary teams, and strengthening pathways into and between services,



and has operational oversight of a portfolio of multidisciplinary programs. The role requires close collaboration with internal programs, external partners, and community stakeholders to ensure seamless navigation and continuity of care.
Key Selection Criteria
The following criteria must be met and addressed in applications for consideration for this position:
Relevant tertiary qualifications in health, community services, practice management, or a related field.
Experience in the community health field with demonstrated leadership experience in health, community health or human services.
Strong leadership and people management skills with experience leading multidisciplinary teams and fostering a positive workplace culture.
Solid understanding of trauma-informed practice and experience working with vulnerable populations.
Strong understanding of service coordination frameworks and integrated care models, with the ability to design and improve client pathways and reduce barriers to access.
Experience in leading quality improvement initiatives, monitoring performance data, and ensuring compliance with accreditation standards, policies, and funding requirements.
Advanced communication, negotiation, and stakeholder engagement skills
Ability to interpret and use data to inform decision-making, monitor performance, and drive service improvements, including meeting reporting requirements.
Knowledge of community health principles and a commitment to providing high quality services in the community.




Commitment to client-centred, trauma-informed, and culturally safe practice.
Personal and professional alignment with PCC core values.
Experience working with vulnerable communities and understanding of culturallyresponsive service delivery.
Experience in service redesign or system improvement initiatives.
Understanding of the Social Model of Health and population health approaches.
Benefits and Perks
Our Employee Value Proposition is more than a list of benefits — it's the full experience of working with us. From meaningful work and interesting projects to a genuine commitment to work-life balance, growth and inclusion, Primary Care Connect is a place where people are supported to do their best work.
When you join Primary Care Connect, you'll enjoy:
Astrong wellbeing focus and genuinely supportive culture
Not-for-profit salary packaging to increase your take-home pay
Professional development and learning opportunities
Access to an Employee Assistance Program (EAP)
An on-site, in-house gym
If you're looking for a role where your skills are valued and your wellbeing matters, this could be the perfect next step.
Primary Care Connect (PCC) is committed to supporting the safety, wellbeing, culture and participation of all children and young people. We have a zero-tolerance policy to child abuse and neglect; we work to identify early risks and take action regarding all allegations and safety concerns. As a Child Safe Organisation every employee and volunteer is required to have a current Working with Childrens Check.
Primary Care Connect acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land and acknowledges and respect to their Elders, past and present.
We welcome people of any age, gender, sex, sexuality, culture, religion, and ability.
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📌 Practice Manager Service Navigation (Shepparton)
🏢 Primary Care Connect
📍 Shepparton