Resident Services Officer
Transform lives, every single day. At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. As a Resident Services Officer, you will play a vital role in creating a welcoming, connected and supportive environment for residents within our Seniors Communities. You will be the friendly face at the heart of village life, helping residents feel informed, valued and supported every day.
Working Conditions
Permanent full‐time position at Castle Hill Village, Monday to Friday, 8:00am – 4:00pm.
Responsibilities
Customer Service & Resident Support
Welcome residents, visitors, contractors and guests, providing exceptional reception and concierge services
Respond promptly and professionally to resident enquiries and concerns
Assist residents with accessing village services, digital tools and community activities
Support new resident onboarding and orientation to ensure a positive transition into village life
Provide practical day‐to‐day assistance and connect residents with the right support when needed
Administration & Communication
Manage reception, phone, email and general administrative activities
Maintain accurate resident records within village systems and databases
Coordinate village communications, newsletters, notices and digital displays
Support meeting coordination, room bookings and record management
Assist village teams with resident correspondence and information sharing
Lifestyle & Community Engagement
Support the delivery of resident activities, events and wellbeing programs
Assist with event coordination, registrations, room setup and feedback collection
Encourage participation and help residents stay connected to village life




Support transport and attendance arrangements for village activities where required
Collaboration & Continuous Improvement
Build positive relationships with residents, families, suppliers, contractors and internal teams
Assist in resolving day‐to‐day resident concerns and operational matters
Contribute to a positive and inclusive team culture
Support continuous improvement initiatives across the village
Qualifications
Experience in customer service, administration, reception or hospitality roles
Robust communication and interpersonal skills
Excellent organisational and multitasking abilities
Confidence using Microsoft Office and digital systems
Strong attention to detail and problem‐solving skills
Current unrestricted Driver's Licence preferred
Ability to work collaboratively within a team environment
Benefits
Salary packaging – up to $15,900 of income tax‐free
Up to $2,650 tax‐free for accommodation, meals and entertainment
Ongoing professional development and leadership training
Exclusive discounts to over 400 retailers
Employee Assistance Program
Fitness Passport with discounts to over 800 gyms for you and your family
Employee Referral Program – incentive of $1,200 when a referred friend is hired and reaches six months of service
Formal recognition through performance reviews and award processes
EEO Statement
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian‐based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
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📌 Resident Services Officer (New South Wales)
🏢 Anglicare
📍 New South Wales