You'll already know
TJM
as one of Australia's leading and most respected brands within the 4WD industry. We specialise in the development and distribution of 4WD accessories and lifestyle products throughout Australia and our global distribution network.
You may not yet know
Aeroklas Asia Pacific Group (AAPG)
, but you soon will! Our brands include TJM, Aeroklas, Flexiglass, Bocar and Tough Dog. We have a proud Australian heritage and an exciting journey ahead with the backing of our global parent, Eastern Polymer Group.
We're looking for a
Sales Support Specialist
to join our Sales & Customer Service team.
This is a varied customer-facing role combining
customer service, sales support, account management and order management
, with a primary focus on supporting our
Export customer base
. You'll build strong customer relationships, manage enquiries and orders, provide product support and proactively identify opportunities to support customer and sales growth.
You'll already know
TJM
as one of Australia's leading and most respected brands within the 4WD industry. We specialise in the development and distribution of 4WD accessories and lifestyle products throughout Australia and our global distribution network.
You may not yet know
Aeroklas Asia Pacific Group (AAPG)
, but you soon will! Our brands include TJM, Aeroklas, Flexiglass, Bocar and Tough Dog. We have a proud Australian heritage and an exciting journey ahead with the backing of our global parent, Eastern Polymer Group.
We're looking for a
Sales Support Specialist
to join our Sales & Customer Service team.
This is a varied customer-facing role combining
customer service, sales support, account management and order management
, with a primary focus on supporting our
Export customer base
. You'll build strong customer relationships, manage enquiries and orders, provide product support and proactively identify opportunities to support customer and sales growth.
Your role in our Team




Delivering exceptional service is a trademark of yours! You'll be a positive and proactive team player who takes pride in your work, enjoys building relationships and is comfortable balancing great customer service with a commercial mindset.
As our Sales Support Specialist, you will be responsible for:
Managing customer enquiries and orders accurately and efficiently, with a primary focus on our Export customers while supporting other Customer Service functions as required.
Building and maintaining strong customer relationships through proactive communication, account support and regular customer engagement.
Providing product support and managing technical enquiries, complex customer requests and customer complaints through to resolution.
Identifying opportunities to grow customer orders through
upselling, cross-selling, order optimisation, container utilisation and minimum order quantities (MOQs)
.
Working closely with Business Development Managers and internal teams to support customer growth, sales initiatives and broader business objectives.
Completing outbound customer contact activities to support sales, marketing campaigns and customer engagement.
Ensuring customers are kept informed throughout the enquiry and order process and that agreed Service Level Agreements (SLAs) are achieved.
Maintaining accurate customer records, order information and system data.
Developing strong product, system and industry knowledge to confidently assist customers and recommend suitable solutions.
Working across multiple Customer Service functions and adapting to changing business priorities as required.
Identifying opportunities to improve customer service processes and the overall customer experience.




What you'll bring to the Team
We're looking for someone who enjoys working with customers, can build strong relationships and brings a proactive approach to getting things done.
Ideally, you'll bring:
Previous experience in
Customer Service, Sales Support or Account Management
.
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
A commercial mindset and the ability to identify opportunities to
upsell, cross-sell and support customer growth
.
Solid attention to detail and excellent organisational, administrative and follow-up skills.
Great problem-solving and decision-making abilities with a proactive, customer-focused approach.
The ability to manage competing priorities and adapt as business requirements change.
Confidence learning new products, systems and processes.
Proficiency across the Microsoft Office Suite.
Experience using CRM or customer service/ticketing platforms.
Experience interpreting
automotive parts, accessories, catalogues or vehicle applications
will be highly regarded, as will previous experience within the automotive, aftermarket or 4WD industry.
Experience in
Export Customer Service, export documentation or export logistics
is also desirable, but not essential.
Experience with
Zendesk and Microsoft Dynamics 365 (D365)
would be advantageous.
More than just a job
At AAPG, you'll:
Join a cohesive, fun, inclusive and supportive team.
Enjoy discounts on products you love.
Benefit from ongoing training and opportunities for career progression.
Develop your knowledge across some of Australia's best-known automotive accessory brands.
Proudly work with a market leader in the 4WD industry.
If you're looking for a role where you can combine
customer service, relationship building and sales support
, while developing your knowledge of the automotive industry, we'd love to hear from you.
#J-*****-Ljbffr

📌 Sales Support Specialist (Queensland)
🏢 Aeroklas
📍 Queensland