Impact Electricians QLD Pty Ltd – Toowoomba QLD
Full-Time | Monday to Friday | Toowoomba CBD
Impact Refrigeration & Electrical is seeking an organised and capable Administration assistant to join our Toowoomba team.
This position suits someone who is professional, organised and confident managing a busy workload while providing strong administrative support to our technicians, management team and customers.
Experience within the electrical, air-conditioning, construction or trade services industries would be highly regarded, however is not essential.
About IMPACT
Impact Refrigeration & Electrical provides electrical, air-conditioning and refrigeration services across residential, commercial and industrial sectors throughout the Toowoomba region.
Our work ranges from residential service and installations through to commercial maintenance, insurance restoration, solar and battery systems, air-conditioning and refrigeration, and larger electrical and mechanical projects.
We work with established national organisations, builders, businesses, government and commercial clients, as well as residential customers throughout the region.
IMPACT operates to a clear set of professional standards. We place a strong emphasis on organisation, communication and ensuring our field team has the information and support required to deliver work efficiently.
Our administration team is an important part of this operation, coordinating customers, technicians, suppliers and projects while maintaining accurate information across the business.
The Role
Based from our office in the Toowoomba CBD, you will work closely with management, technicians and other administration staff to support the day-to-day operation of the business.
This is a varied position within a busy trade services workplace. The role involves managing incoming enquiries,



scheduling work, communicating with customers, preparing job documentation and ensuring information moves efficiently between the office and our field team.
Day-to-day responsibilities will include:
Answering incoming phone calls and customer enquiries
Scheduling and coordinating technicians and service work
Creating and managing jobs within Simpro
Communicating with customers regarding bookings and job progress
Preparing quotes, work orders and job documentation
Processing completed jobs and preparing works for invoicing
Reviewing technician notes, timesheets and material entries
Liaising with suppliers, builders, insurers and commercial clients
Ordering materials and following up supplier requirements
Managing emails and general office correspondence
Maintaining accurate customer, job and project records
Assisting with accounts and general office administration
Supporting management with day-to-day operational requirements
Following up outstanding information to keep jobs progressing
The position requires someone who can comfortably manage multiple priorities and understands the importance of accurate information, clear communication and following tasks through to completion.
Our business operates through the Simpro job management system, which is used across scheduling, quoting, purchasing, job management and invoicing. Previous Simpro experience would be highly regarded,



although training can be provided for the right applicant.
What We Look For
We are looking for someone who:
Is organised and able to manage multiple tasks at once
Communicates confidently and professionally over the phone and by email
Has strong attention to detail
Takes ownership of tasks and follows them through
Is comfortable working in a busy office environment
Can prioritise work and respond to changing requirements
Works well with tradespeople, customers and management
Has good computer and general administration skills
Is reliable and consistent
Can work independently while contributing to the wider team
Has a practical approach to problem solvingTakes pride in keeping information accurate and organised
Previous administration experience is preferred.
Experience within an electrical, air-conditioning, construction, insurance or trade services business would be advantageous but is not essential.
What We Offer
Full-time Monday to Friday position
Toowoomba CBD location
Stable, ongoing employment
Varied role across multiple areas of the business
Up-to-date systems and established processes
Simpro job management system
Support from an experienced administration and management team
Exposure to residential, commercial and industrial operations
Opportunity to develop your knowledge of the electrical, air-conditioning and construction industries
Professional and organised working environment
This is an opportunity to join an established and growing trade services business in a role that is central to keeping our day-to-day operations organised and running efficiently.
If you are organised, professional, communicate well and enjoy being the person who keeps things moving, we'd like to hear from you.
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📌 Administration (Toowoomba)
🏢 Impact Electricians QLD
📍 Toowoomba