Customer Care Team Leader — Coaching & Ops Excellence (Melbourne)

Customer Care Team Leader — Coaching & Ops Excellence (Melbourne)

14 Aug
|
State Government Of Victoria, Australia
|
Melbourne

14 Aug

State Government Of Victoria, Australia

Melbourne

The Team Manager role in Melbourne CBD and Inner Metro suburbs oversees the day-to-day operations of a Customer Care team, ensuring the effective and consistent delivery of frontline services across multiple contact channels. The position manages workload, service quality, escalations and staff performance to meet service standards and targets.
You will lead people, foster a customer-focused culture, coach performance, monitor trends and risks from contact data, and provide timely insights to
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📌 Customer Care Team Leader — Coaching & Ops Excellence (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne

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