Be the first point of contact for our donors, and the insight behind how we fundraise, retain and grow our community.
Full time permanent role
Hybrid working environment/ Melbourne office based
Hands-on across fundraising, from processing gifts to shaping campaigns.
About the role:
At the Climate Council, "supporter care" means something bigger than ticket resolution. You're the human voice for a community actively working to secure Australia's climate future.
You'll answer calls, reply to emails, and process donations, but more than that, you'll listen. Every conversation is a data point, and you'll turn what you hear into insights that sharpen how we fundraise, retain and grow the community that powers our work.
You will have:
A minimum of 1 year experience in a similar role (e.g. donor support or customer service)
A confident, professional and engaging phone manner, ready to be the first voice donors hear
Strong written communication skills, and the judgement to manage donations, receipts and enquiries accurately
Curiosity and research skills to spot trends in supporter behaviour and turn them into insights for the Fundraising team
Strong planning, multi-tasking and time management skills to balance inbound support with fundraising administration and outbound stewardship
Excellent administration and organisational skills, including strong attention to detail (especially with CRM data)
A demonstrated ability to work collaboratively as part of a high-performing team
Experience using Salesforce is desirable
Knowledge of climate impacts and solutions is desirable
What we offer our employees:
Supportive and healthy work/life balance through hybrid options and flexible hours.
Enjoy 5 additional paid days off each year to focus on your wellbeing
Yearly flu vaccinations to help you stay well.
A passionate, friendly, and knowledgeable team where every voice is heard and valued.
A strong annual base salary plus superannuation, and recognition payments
A culture of celebrating people's achievements,



both professionally and personally.
Opportunities for career development
About Climate Council:
Climate Council is Australia's own independent, evidence-based organisation on climate science, impacts and solutions. Powered by our incredible community, we advocate for solutions that rapidly drive down emissions, and shape the national conversation about the consequences of inaction.
Our vision
- We can materially contribute to the global climate challenge and unlock social and economic benefits for Australians if we cut climate pollution far and fast enough this decade. This represents a transformation in action and attitude from all levels of government, industry, business and community. But we know it's worth it to protect Australian lives and our natural environment, and to create a safer future for our kids.
Our mission
- To be a courageous catalyst propelling Australia towards bold, effective action to have emissions plummet during the ****s and hit net zero by ****.
Our values:
We are brave and bold
We are hopeful and solutions focused
We act with integrity and communicate honestly
Job ad closes:
Friday, 21 August at 5pm
The Climate Council is an equal opportunity employer. We do not discriminate on the basis of race, colour, sex, age, religion, national origin, disability, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, genetic information, or political affiliation.
At the Climate Council we are committed to building a neuro-inclusive team and encourage applications from neurodivergent individuals. The climate Council works out of co -working spaces, our offices are open plan and staff work on a hot desk basis. We are happy to discuss any accommodations to support your success. Applicants may be required to complete a written task as part of the recruitment process.
We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.
We aim to contact all applicants regarding the outcome of their application.
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📌 Supporter Care Officer (Melbourne)
🏢 Climate Council
📍 Melbourne