Salter Brothers Hospitality – Katoomba NSW
Iconic Blue Mountains hotel Ardour
Lilianfels Blue Mountains
has an exciting new opportunity for Front Office Attendants to join our newly refurbished hotel.
As a member of our Salter Brothers Hospitality team, you'll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.
Ardour Lilianfels Blue Mountains
Fresh from a multi-million-dollar transformation and now proudly part of the prestigious
Ardour Hotels & Estates
collection, Ardour Lilianfels Blue Mountains is entering an exciting new era of luxury hospitality.
Nestled in the heart of the World Heritage-listed Blue Mountains National Park, just 90 minutes from Sydney CBD, Ardour Lilianfels offers exceptional hospitality, elevated dining experiences, and breathtaking natural surrounds. Set across two acres of beautifully manicured gardens adjacent to the iconic Echo Point, the resort features 89 beautifully appointed guest rooms and suites, premium food and beverage experiences, and the world-class Eliva Spa, creating an unforgettable retreat for guests seeking relaxation, indulgence, and adventure.
The role and key duties
Provide genuine, welcoming & productive service every time, always ensuring the guest experience and service provided is put ahead of admin work;
Efficiently manage guest check-in and check-out procedures, including process payments and verifying guest information, assist with room reservations, modifications,



and cancellations as needed;
Act as an ambassador for the retreat, provide information about our dining options, amenities and offering location / area recommendations;
Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;
Maintain accurate records of guest interactions, transactions, and feedback;
Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;
Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.
Essential criteria required to be considered
Minimum 1-2 years experience in a front office, reception or customer service role ideally within a Hotel environment (essential);
Strong communication skills and eye for detail;
Positive attitude and love for customer service;
Ability and willingness to commence work on a rotating roster including weekends and public holidays;
Reliable vehicle to get to and from the retreat;
Located close to the retreat or a willingness to relocate.
Salter Brothers Hospitality Benefits
Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;
Friends and family discounts;
Access to Employee Assistance Program (EAP);
Caring and progressive culture where all team members are celebrated & recognised regularly;
Opportunities for career development and mobility across our 19 Australian properties (and growing!).
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📌 Front Office Attendant (Sydney)
🏢 Salter Brothers Hospitality
📍 Sydney