The Apex Group was established in Bermuda in **** and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.
Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Manager - Transfer Agency
Location: Sydney
About the role:
Manager Transfer Agency, Australia is responsible for the day-to-day efficient management of both onshore and offshore operations teams.
Job Responsibilities:
Provide leadership, guidance, and direction to the operations teams
Support the Senior Manager, Transfer Agency in implementing best practice target operating model
Mentor and support Team Leaders and Transfer Agency Operations staff to ensure performance excellence
Collaborate with the Senior Manager, Transfer Agency to ensure appropriate people, processes, and procedures are in place to meet client expectations and drive efficiency
Conduct performance reviews, develop team members, and contribute to staff retention strategies




Support the effective allocation of clients and deliverables across the Transfer Agency Operations teams
Partner with CRM team to ensure smooth and skilled client relationship management
Assist in the successful onboarding of new clients and seamless transition of work
Lead transition meetings with CRM team
Oversee the performance and service delivery of offshore partners
Contribute to the delivery and execution of operational projects in partnership with the Senior Manager, Transfer Agency
Review and approve Incident Reporting
First level escalating for Client enquiries
Skills Required:
Tertiary qualified in Business / Commerce / Finance discipline
Experience with offshoring processes and transformation
5+ years' operational experience in unit registry
Previous experience of managing teams
Experience in managing client relationships and deliverables
What you will get in return:
A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please /
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📌 Manager, Transfer Agency (New South Wales)
🏢 Apex Group
📍 New South Wales