Funeral Planner and Funeral Directors Assistant (Asian Division)
Tobin Brothers Funerals is seeking a compassionate and professional
Funeral Planner/Funeral Directors Assistant
to join our
Asian Division
in Noble Park, VIC. This is a
full-time position
that plays a vital role in supporting families during one of their most difficult times. As a customer-facing professional, you will be the bridge between grieving families and our funeral directors, ensuring that every family receives personalised, dignified, and supportive service. This role is instrumental in delivering our commitment to excellence and care, making a meaningful difference in the lives of those we serve.
Key responsibilities
Greeting families with warmth and empathy, listening to their needs and preferences for funeral services
Assisting families in planning and arranging funerals, including discussing service options, venues, and personalised touches
Providing detailed information about our funeral packages, products, and services in a clear and compassionate manner
Coordinating with funeral directors and support staff to ensure all arrangements are executed seamlessly
Managing administrative tasks including documentation, scheduling, and record-keeping related to funeral arrangements
Liaising with families regarding timelines, costs, and any special requests or requirements
Offering guidance on legal requirements, permits, and other procedural matters
Supporting funeral directors during services and ceremonies as required
Maintaining detailed records and ensuring all information is accurately documented and communicated
Providing follow-up care and support to families after the funeral service
What we're looking for
Demonstrated experience in customer service or a similar client-facing role
Exceptional interpersonal and communication skills with the ability to convey empathy and professionalism in sensitive situations




Strong organisational abilities with the capacity to manage multiple family arrangements simultaneously
Attention to detail and accuracy, particularly when managing administrative tasks and significant documentation
The ability to remain calm and supportive under pressure whilst maintaining composure during emotionally challenging situations
Proficiency with computer systems and administrative software
A respectful and non-judgmental approach to working with diverse families from all backgrounds and beliefs
Reliability and discretion, with the ability to maintain confidentiality at all times
Flexibility to support services and ceremonies outside standard working hours when necessary
Fluent in Mandarin verbal and written communication. Verbal and written fluency in Cantonese would be advantageous.
What we offer
Comprehensive training programme to ensure you develop expertise in funeral planning and industry practices
Supportive team environment with access to counselling and wellbeing resources to help manage the emotional aspects of the role
Opportunities for professional development and advancement within a stable, family-owned business
Competitive salary package
A workplace culture that values compassion, dignity, and respect
The satisfaction of making a meaningful difference in families' lives during their time of need
About us
Tobin Brothers Funerals is a trusted, family-owned funeral service provider dedicated to honouring the lives of those we serve with dignity, respect, and compassion. With a long-standing reputation for excellence, we provide comprehensive funeral services tailored to the unique needs and wishes of each family. Our team is committed to supporting families through their grief journey, ensuring every service is meaningful and memorable. We pride ourselves on our professional standards, cultural sensitivity, and unwavering commitment to care. Joining Tobin Brothers Funerals means becoming part of a caring community dedicated to serving families with integrity and compassion.
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📌 Funeral Planner And Funeral Directors Assistant (Asian Division) (Melbourne)
🏢 Tobin Brothers Funerals
📍 Melbourne