Full time Ongoing position available based between all ofthe following locations: Craigieburn, Dallas and Footscray
Undertake the Post Placement Support Contact regime withclients and employers including support and advocacy for placedclients within their workplace
Annual salary is $79,627 + 12% super
Other benefits include:
Regular performance feedback and performance reviewprocess
Supportive setting and caring work culture withwork/life balance
Cultural Diversity
Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professionaldevelopment, subscriptions andmemberships, and briefcases
Flare Employee Discounts Program
17.5% Annual Leave Loading
Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.
*AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples' Assembly of Victoria.
About the position
The
In-Work Mentor
will focus on ensuring anincrease in client retention by supporting their placements throughthe day-to-day timely management of quality and consistent PostPlacement Support (PPS). The position will provide this supportthrough various methods including online and in person at theclient's workplace. This position responds to clients' requests andenquiries, offering advice and support to ensure the sustainabilityof their employment. This position also builds strong relationshipswith key stakeholders,



linking clients with supports to ensure allemployment outcomes are achieved. Where a client's employment maybe in jeopardy, the In-Work Mentor will alert, liaise with andmentor other employees to support the employer and client to helpachieve a positive outcome on the journey to sustainable employmentoutcomes.
The In-Work Mentor will liaise with the AMES Australia Sites,employers and clients to follow up on declaration of earnings andreport under-declaration of earnings to the relevant GovernmentDepartment.
Minimum 3 years' relevant experience in a similarposition
A valid Working With Children Check (for employmentpurposes)
A working knowledge and strong understanding of employmentsupport services, specifically for refugee cohorts, clientsfrom a CALD background, clients who identify as ATSI or CALDclients with disability, and the challenges and barriers theyface
Strong verbal and written communication and problem solvingskills, including the ability to advocate on behalf of theclient, to influence key stakeholders and to overcomeobjections from clients and employers
Demonstrated strong administration and organisationalskills including the ability to work under pressure and meettight deadlines
Excellent interpersonal and stakeholder management skillsincluding the ability to mentor and train others, and to workeffectively with people across all levels of an organisation




Good customer service skills with the ability to keep theclient's needs at the centre
Solid computer literacy including the ability to useMicrosoft applications and other administrative systems /databases
Ability to comprehend and apply basic mathematicalcalculationsAbility to adapt to change, including to learn new systemsand processes as needed
Proven experience working in a team environment
Ability to interpret and understand policy and processinformation
Where relevant - understanding different types ofdisabilities including physical, intellectual, sensory andmental health disabilities, as well as developmental disorders
Applications for this position will be accepted upto
6 pm on Sunday 23 August****,
however interviews and other selectionprocesses will commence as suitable applications are received.
About us
AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.
AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.
AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, HumanRights.
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📌 In Work Mentor (Melbourne)
🏢 Ames Australia
📍 Melbourne