Graphic Design / Estimator / Customer Service for a Printing Business
Minuteman Press is a leading printing and publishing services company dedicated to delivering high-quality print solutions to our valued clients. With a strong commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted partner for businesses seeking reliable printing services. Our team is passionate about producing outstanding work whilst maintaining exceptional customer relationships.
About the role
We are seeking an experienced Estimator / Customer Service representative to join our team in Shepparton, VIC on a full-time basis. This is a pivotal role that combines customer-facing expertise with technical estimating knowledge. You will be the bridge between our clients and our production team, ensuring that every project is accurately quoted, professionally managed, and delivered to the highest standard. This position is essential to our business operations and directly impacts client satisfaction and company profitability.
Key responsibilities
Providing accurate and competitive quotations for printing projects based on specifications, materials, and production requirements
Liaising with customers to understand their printing needs, clarify requirements, and ensure all specifications are captured correctly
Managing customer enquiries via telephone, email, and in person with professionalism and efficiency
Inputting estimates and job specifications into company systems to ensure seamless handover to production teams
Following up with customers regarding quote acceptance and facilitating the transition to the production phase
Maintaining detailed records of all quotations, pricing structures, and client interactions




Building and maintaining positive relationships with existing and prospective customers to encourage repeat business
Collaborating with production staff to ensure feasibility of quotes and optimal resource allocation
Staying informed of printing capabilities, available materials, and current market pricing
Resolving customer queries and concerns promptly and professionally
What we're looking for
Knowledge of printing processes, paper types and finishing options
Excellent numeracy skills with the ability to calculate estimates accurately and efficiently
Outstanding communication and interpersonal skills with a customer-focused mindset
Knowledge of MS- Outlook, Excel, Word
Knowledge of Graphic design is an added advantage but not essential
The ability to manage multiple enquiries simultaneously whilst maintaining attention to detail
A professional and courteous demeanor when dealing with clients at all levels
Problem-solving skills and the ability to think creatively about customer requirements
Familiarity with printing industry standards and terminology
Previous experience in a fast-paced business environment is advantageous
What we offer
At Minuteman Press, we believe in investing in our team members. We offer a competitive salary package commensurate with experience. You will be part of a supportive and collaborative team environment where your contributions are valued and recognised. We provide ongoing career development opportunities to enhance your skills and advance your career. Our company prioritises work-life balance and offers flexible working arrangements where possible. We foster a positive workplace culture built on respect, integrity, and mutual support.
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📌 Graphic Design / Estimator / Customer Service For A Printing Business (Shepparton)
🏢 Minuteman Press
📍 Shepparton