At JAS Forwarding Worldwide, our people are the heart of everything we do. We are seeking an experienced Senior Ocean Import Specialist to join our Sydney team and play a key role in delivering exceptional service to our customers across Australia.
This is an exciting opportunity for a highly capable ocean freight professional who thrives in a fast paced workplace, takes ownership of their work, and is passionate about delivering operational excellence.
About the Role
As a Senior Ocean Import Specialist, you will manage end-to-end ocean import shipments while acting as a subject matter expert within the team. You will be responsible for ensuring shipments are handled efficiently, compliantly, and with a strong customer focus, while supporting continuous improvement and mentoring less experienced team members.
This role requires a strong understanding of international freight forwarding processes, stakeholder management, commercial awareness, and proficiency in CargoWise.
Key Responsibilities
Manage end-to-end FCL and LCL ocean import shipments
Coordinate shipments with overseas offices, carriers, transport providers, customs brokers, and customers
Monitor shipment milestones and proactively manage exceptions
Process shipment registrations and maintain accurate operational records within CargoWise
Ensure all documentation is accurate, compliant, and completed within required timeframes
Manage customer communications, including shipment updates, delays, customs holds, and delivery arrangements
Review and approve costing,



accruals, and invoicing to ensure financial accuracy
Drive high standards of data integrity, operational compliance, and customer service
Support the onboarding and implementation of recent customers
Assist with SOP development, process improvements, and operational best practice initiatives
Generate and analyse KPI reports to identify trends and opportunities for improvement
Provide guidance and support to junior team members and contribute to a positive team culture
About You
Minimum 5 years' experience in Ocean Import Freight Forwarding
Strong working knowledge of international ocean freight operations
Demonstrated experience using CargoWise One
Excellent understanding of shipping line, transport, customs, and supply chain processes
Strong customer service and stakeholder management skills
Exceptional attention to detail and organisational ability
Ability to manage multiple priorities and deadlines effectively
Sound commercial awareness with experience in job costing, accruals, and profitability management
Strong communication skills and a proactive problem-solving approach
A collaborative mindset and willingness to support and mentor others
What We Offer
A supportive and collaborative team environment
Opportunity to work with a global leader in logistics and freight forwarding
Exposure to diverse customers and supply chain solutions
A culture built around our values and commitment to excellence
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📌 Senior Ocean Import Specialist (New South Wales)
🏢 JAS Forwarding Worldwide
📍 New South Wales