MAYDAY Recruitment
is partnering exclusively with a rapidly growing organisation to identify an experienced
Head of Recoveries
to lead and transform a high-performing Recoveries function.
This is an excitingopportunity within a commercially driven organisation undergoing continued growth and operational transformation.
The successful candidate will have genuine ownership of the Recoveries strategy, operational performance, people leadership and commercial outcomes.
Reporting directly to the COO, you will play a key role in shaping the future direction of the Recoveries function while working closely with senior leaders across Legal, Operations, Finance, Customer Experience and other key business areas.
The Opportunity
This is a hands-on leadership position for an experienced recoveries professional who combines
strong commercial acumen with operational leadership and stakeholder management capability
.
You will be responsible for leading the end-to-end Recoveries function, driving improved recovery outcomes, strengthening governance and processes, and building a high-performance culture across a sizeable operational team.
You'll have the opportunity to:
Develop and execute the organisation's Recoveries strategy in line with broader commercial objectives
Lead and optimise a large-scale Recoveries function, including developing leaders and building team capability
Drive improvements across recovery rates, conversion, time to recovery and overall commercial performance
Provide strategic advice to the COO and Executive Leadership Team on performance, risks, trends and opportunities
Oversee complex and escalated recovery matters,



settlements and negotiations
Establish best-practice frameworks, governance, processes and quality standards
Use data, insights and performance metrics to identify opportunities for operational improvement
Lead transformation, automation and process improvement initiatives
Monitor litigation pipelines, outcomes, costs and key performance indicators
Identify opportunities to resolve matters earlier and reduce unnecessary litigation costs and exposure
Build and maintain strong relationships with insurers, legal partners and other external stakeholders
Partner closely with Legal, Operations, Finance, Sales and Customer Experience to improve end-to-end outcomes
Ensure the Recoveries function operates within all relevant legislative, regulatory and internal requirements
Develop succession plans and strengthen leadership capability across the function
Foster a culture centred on accountability, collaboration, continuous improvement and high performance
About You
We're looking for a proven senior leader who can operate comfortably at both
strategic and operational levels
.
You will ideally bring:
Significant leadership experience within recoveries, insurance, legal recoveries, financial services or a comparable commercial environment




Demonstrated experience leading large operational teams and developing people leaders
Strong commercial and financial acumen, with a proven ability to manage performance against targets and KPIs
Experience within motor claims, insurance or accident-related services will be highly regarded
Strong understanding of recoveries, negotiations, settlements and claims-related processes
Exceptional stakeholder management and negotiation skills
A track record of delivering operational transformation and continuous improvement
Strong analytical and commercial decision-making capability
Experience developing governance, processes, controls and best-practice frameworks
The ability to influence senior stakeholders and provide commercially sound recommendations
A cooperative, pragmatic and hands-on leadership style
Why This Opportunity?
This is an opportunity to join a high-growth, commercially focused organisation at an exciting stage of its evolution, with offices in south Sydney.
You'll have significant influence over the direction of the Recoveries function, with the autonomy to identify opportunities, implement change and directly impact commercial performance.
For the right person, this is a genuine opportunity to shape a function, develop leaders and deliver measurable commercial outcomes, rather than simply managing an established operation.
Interested?
If you're an experienced Recoveries and/or Litigation leader looking for a role where you can make a significant commercial and operational impact, we'd love to hear from you.
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📌 Head Of Recoveries (New South Wales)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 New South Wales