Plumbing Customer Service Representative/Scheduler
Are you able to keep a busy trade schedule running smoothly?
Creek to Coast Plumbing is a well-established maintenance plumbing business servicing Moreton Bay, North Brisbane, Sunshine Coast and surrounding areas.
We work across residential, real estate, Government, body corporate, commercial and facilities maintenance, and we're looking for an experienced
Scheduler / Customer Service Representative (CSR)
to join our Morayfield office.
This is an important operational role within our business.
You'll be the link between our customers and our plumbers, managing incoming enquiries, booking and scheduling jobs, coordinating technicians throughout the day and making sure customers are kept informed.
We're looking for someone who enjoys a busy environment, thinks ahead and takes ownership of their role.
What you'll be doing
Your day will include:
Answering incoming calls and responding to customer enquiries
Booking plumbing service calls and gathering the right information from customers
Scheduling and dispatching plumbers across Moreton Bay and North Brisbane
Managing a busy, constantly changing daily schedule
Managing a busy inbox
Prioritising urgent and emergency plumbing jobs
Monitoring plumbers' progress throughout the day
Adjusting schedules when jobs run over, emergencies arise or circumstances change
Keeping customers informed of arrival times and scheduling changes
Reviewing upcoming jobs to ensure the right plumber is allocated
Checking job notes, photos, access information and customer requirements
Coordinating parts, materials and return visits where required




Following up outstanding jobs, quotes and customer enquiries
Liaising with real estate agents, property managers, Government clients, body corporates and commercial clients
Maintaining accurate job records within our job management system
Entering key job data and KPI's in to our reporting systems
Data entry in to Xero (Supplier Invoices and Timesheet Management)
Supporting the wider office team with day-to-day service operations & administrative tasks
Taking ownership of key projects as your role progresses
What we're looking for
You've previously worked in a REACTIVE
plumbing, electrical, HVAC, or another field-service/trade business
and understand how reactive service scheduling works and have experience scheduling tradespeople in a reactive service environment.
You'll need to be someone who:
Has excellent customer service and telephone skills
Can confidently manage a busy schedule without becoming overwhelmed
Can take over a busy schedule and make it your own
Is highly organised and pays attention to the small details
Can quickly work out what is urgent and what can wait
Thinks logically about travel, job duration and technician capability
Is comfortable making decisions and changing plans when required




Communicates clearly with both customers and tradespeople
Follows things through rather than assuming someone else will handle them
Can manage multiple priorities while maintaining accuracy
Understands the importance of the team being scheduled properly for the next day and beyond
Is confident using computer systems and learning new software
Takes pride in doing a job properly
Is reliable, professional and genuinely enjoys being part of a team
Wants to take on the responsibility of managing a busy schedule and role, an understands as a small business that other people will depend on you.
Experience with
ServiceM8, Xero or similar trade/job management software
would be highly regarded.
We're a small close knit team, and you'll be working closely with the office manager and operations manager to keep things running smoothly.
About Creek to Coast Plumbing
We're a locally owned and operated plumbing business based in Morayfield, providing skilled maintenance plumbing services throughout Moreton Bay, North Brisbane, Sunshine Coast and surrounding areas.
We've built our reputation around providing reliable service, professional workmanship and great communication.
We're continuing to improve and grow our business, and we're looking for people who want to be part of a company with high standards and a strong focus on doing things properly. This role is fully systemised, you won't be left wondering how to do your role.
This is a
full-time, office-based position
at our Morayfield office.
Hours:
Monday to Friday, 7:30am - 4:00pm
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📌 Plumbing Customer Service Representative/Scheduler (Queensland)
🏢 Creek to Coast Plumbing
📍 Queensland