Order Fulfilment & Customer Service Coordinator - Chadstone
We're looking for someone who enjoys owning their work, can confidently partner with internal and external stakeholders, and is keen to learn our way of doing things - not just repeat what worked in a past role. If this sounds like you, keep reading!
About the Role
As an Order Fulfilment & Customer Service Coordinator, you will be the key contact for managing customer orders end-to-end, ensuring a seamless experience from order entry through to delivery. You'll work closely with warehouse, logistics, supply chain, and account management teams to ensure everything goes to plan - accurately, on time, and with exceptional service.
You'll manage customer enquiries across email and phone, monitor stock availability, communicate lead times, and proactively address any issues impacting DIFOT performance.
Key Responsibilities
Manage the full order fulfilment process, including proactive communication with customers and stakeholders
Process customer orders and queries accurately to ensure Delivery in Full, On Time (DIFOT)
Maintain accurate customer pricing, special conditions, and order notes
Oversee the customer service & claims inbox, ensuring all enquiries are actioned promptly and professionally
Partner with warehouse, logistics, and supply chain teams to resolve order-related issues




Serve as the primary order management contact for your allocated accounts
Identify and recommend process improvements to enhance order accuracy, efficiency, and customer satisfaction
Work confidently and autonomously while contributing positively to a supportive team environment
What You Bring
Proven experience in order fulfilment, 3PL order management, or structured customer service environments
Strong stakeholder management skills, ideally dealing with foodservice accounts and major distributors
SAP experience is essential
Experience with EDI and MS Office applications
Strong understanding of order fulfilment workflows and business processes
Customer-centric mindset with excellent communication skills
Ability to work under short lead times, manage workload peaks, and stay accountable
Willingness to learn our processes and adapt to a new way of working
Why You'll Love Working Here
Hybrid working arrangement
Free onsite car parking
Bus access to and from nearby train station
Close proximity to the shopping precinct - food, retail, and great coffee options
Supportive team environment with opportunities to learn, grow, and contribute
If you're a confident, proactive Order Fulfilment professional who enjoys building solid relationships and delivering exceptional customer experiences, we'd love to hear from you.
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📌 Order Fulfilment & Customer Service Coordinator - Chadstone (Victoria)
🏢 SunRice
📍 Victoria