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About The Job
Field Service Technician, Brisbane QLD
Are you an experienced Field Service Technician who takes pride in
owning your territory and delivering exceptional service
? We're looking for a
highly capable, self-driven technician
to take responsibility for our
Queensland region
, working alongside another experienced Field Service Technician to ensure seamless service delivery across the state. You ideally have experience in Print finishing and mailing equipment or a willingness to learn in this area!
Step into a position of trust, autonomy and long-term impact
, where your expertise and judgement genuinely matter.
Why We Stand Out
Own your BRIS/ QLD territory – build strong customer relationships and become the trusted expert
Specialise in PFS, Mailing, Wide Format Printing and Wide Format Cutting solutions
High level of autonomy with support from a collaborative national team
Stable, long-term role in a well-established, growing business
Company vehicle, tools, and structured support provided
Opportunity to shape how service is delivered in your region
About The Role
You will be responsible for
installation, maintenance, repair, and support of equipment across Queensland
, ensuring customers receive reliable, high-quality service every time. Working largely independently, you'll manage your own schedule, service calls, and priorities—while partnering closely with your QLD counterpart and broader service team.
Technical Excellence
Install, commission, and service equipment to manufacturer standards
Diagnose and resolve mechanical, electrical,



and technical issues efficiently
Perform preventative maintenance to minimise downtime
Customer Ownership
Build long-term relationships with customers across QLD
Be the go-to person for technical advice and support
Communicate clearly and professionally around issues and solutions
Territory Management
Manage your own service schedule, routes, and workload
Coordinate effectively with internal teams and your QLD colleague
Maintain accurate reporting and service records
You'll Bring
Experience in equipment servicing, maintenance, and repairs across mechanical, electrical, or electronic systems. Ideally for Print fishing and mailing equipment (and/or Sign and Display equipment with willingness to learn PFS and mailing).
Experience working independently in a field-based role, managing your own schedule, service calls, and territory
Demonstrated experience diagnosing and resolving complex faults with minimal supervision (including mechanical, electrical, or software issues)
A strong technical foundation, ideally supported by a Certificate IV or higher qualification in a relevant field
Proven ability to manage multiple service jobs per day (typically 3–6 calls) while maintaining quality and customer satisfaction




Experience maintaining accurate service records and reports in a structured system (e.g. ServiceMax or similar)
Current and valid driver's license and White Card
About SMARTECH
SMARTECH Business Systems Asia is a global technology provider, channel partner and recognised market leader in Business Mailing, Document Finishing Solutions and Business Automation. Our product supply and service specialisation includes Franking/Postage Systems, Document Software Solutions,Parcel and Mail Sortation Systems, Labelling Systems, Document and Parcel Scanning Systems, Document Mailing Inserters, Sortation Folders, Commercial Shredders and Business Solutions. We provide specialised, technical-service orientated distribution and channel support for cutting-edge document mailing technology solutions and we represent global manufacturers as their preferred channel partner in the markets we serve. Our unique approach lets us and our partners focus on what their customers need. We translate complex technology into tangible business benefits so our partners can solve their customer's business problems. We thrive on helping our partners and clients navigate the complex world of commerce. We provide data so businesses can market to their best customers. We enable technology solutions which sendmail, parcels and packages across the globe. We go beyond traditional channel distribution to bring together leading vendor technology and reseller requirements. That's how we offer our global partners the ultimate channel experience. SMARTECH Business Systems have offices in Hong Kong, Beijing, Shanghai, Kuala Lumpur, Singapore, Austin Texas and Sydney Australia.
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📌 Field Service Technician, Brisbane Qld (Queensland)
🏢 Smartech Business Systems
📍 Queensland