Customer Service & Operations Administrator | Manufacturing
Workfast is seeking an experienced
Customer Service & Operations Administrator
to join our client's Coatings Team in
Campbellfield, VIC.
This dual Customer Service & Operations Admin Assistant position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and delivers exceptional customer service.
Highlight
ASAP start
$***** per hour + loading + super
Monday to Friday 6:30am - 3:30pm
Casual position with full-time working hours - view to offer this position on a permanent basis for the right candidate
Stable and ongoing work
On-site parking
Career progression and development opportunities
Working for a National Business
What You Will Be Doing
Answering incoming calls and directing enquiries professionally
Greeting customers and ensuring a positive service experience
Completing data entry for QA test certificates using Excel
Verifying orders for dispatch and processing shipments through VCC Max
Organising freight and resolving any delivery-related issues
Identifying and correcting system errors prior to invoicing
Processing credits, reworks and customer feedback forms
Supporting stock-takes, process testing and operational registers
Managing Rapid Inducts for site visitors and contractors




Promoting Health & Safety and exercising Stop Work Authority when required
What You Need
Strong experience in Customer Service and/or Operations Administration
Exposure to steel, fabrication, or manufacturing industries
Solid communication skills - written & verbal, and ability to manage competing priorities
Excellent attention to detail and accuracy
Ability to manage conflicting priorities in a fast-paced environment
Proficiency in MS Office (Excel, Word, Outlook)
Experience with ERP systems such as QAD or VCC Max
Ability to identify and implement process improvements
Highly adaptable, proactive and results-driven attitude
Strong problem-solving skills
About You
You're someone who embodies:
Passion
- takes pride in their work
Integrity
- committed to doing things the right way
Continuous Improvement
- always seeking better ways to operate
Results Driven
- focused on accuracy, efficiency and customer satisfaction
About Workfast
Workfast partners with some of Australia's most reputable businesses across all states. We ensure our workers are supported, paid correctly and treated fairly under Australian workplace standards. We celebrate diversity and encourage applicants of all backgrounds to apply. All personal information is handled confidentially in accordance with the Privacy Act ****.
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📌 Customer Service & Operations Administrator | Manufacturing (Victoria)
🏢 Workfast
📍 Victoria