Join a prestigious dealership group recognised for excellence.
Mercedes-Benz Brighton
, Berwick, Waverley and Mornington are part of the Patterson Cheney family — a proud, independent, Australian-owned automotive group awarded AIA Employer of the Year in ****, **** & ****, as well as multiple Metro Retailer of the Year and Circle of Excellence accolades.
We are now seeking an experienced and motivated
Workshop Controller
to lead our Mercedes-Benz Brighton workshop to oversee the efficient throughput and job flow between our service advisors and technicians. This leadership role is crucial in ensuring that the workday jobs are allocated and organised seamlessly.
Why You'll Love This Role
Above‐market salary package with base + commissions
Monday to Friday only — enjoy your weekends
Work alongside highly experienced Service and Aftersales Managers
Genuine career progression across a large, growing automotive group
Extensive dealership and Mercedes‐Benz manufacturer training
Access to Patterson Cheney discounts on vehicles, servicing and parts
Long‐term job security with a respected, family‐owned business
A supportive, high‐performance culture where you're backed to succeed
About the Role
Coordinate daily workshop activities and assign repair orders to service technicians using our Dealer Management System.
Oversee the daily operations of the workshop, managing a team of over 30 technicians and apprentices.
Manage the workshop team to maximise productivity, efficiency, and profitability.
Maintain an on‐time delivery rate to enhance customer satisfaction.
Identify technician strengths and weaknesses to allocate work effectively while creating opportunities to develop the team's skills.




Work closely with Service Advisors to communicate vehicle progress and any additional work needed to customers.:
Monitor and improve job throughput to enhance overall efficiency and productivity.
Foster a supportive environment focused on customer satisfaction and team collaboration.
Collaborate with the Workshop Manager to implement best practices and streamline processes.
Maintain high standards of service quality and ensure compliance with Mercedes-Benz protocols.
Analyse workflow and identify areas for improvement, ensuring that all operations align with dealership efficiency standards.
About You
Previous dealership experience as a Workshop Controller or Workshop Manager.
Utilise dealership training and experience, particularly within Mercedes-Benz or European brands, to drive efficiencies in the workshop.
Ability to maintain workshop productivity and efficiency levels.
Strong organisation and leadership skills with the ability to coach and mentor, including apprentices.
Be reliable, self-motivated, and have a outstanding work ethic.
Demonstrate a high degree of teamwork with the ability to work within a dynamic workshop environment.
Hold a current Australian driver's license.
As an equal opportunity employer, we welcome qualified candidates of any gender, race, religion, or age who are eligible to work in Australia. We value our independent, family‐owned business principles and promote a positive work environment.
Mercedes-Benz Brighton, Berwick, Waverley and Mornington are part of Patterson Cheney Cars and Trucks, one of Australia's largest privately owned automotive groups. We have been serving customers since ****. We pride ourselves on delivering excellent customer service and employ over 1,000 staff. Our business includes multiple brands, including Mercedes-Benz, Toyota, Holden, Isuzu, and other truck brands.
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📌 Workshop Controller – Mercedes‐Benz Brighton (Melbourne)
🏢 Mercedes-Benz Brighton
📍 Melbourne