ING Australia is seeking a Senior Process and Change Expert – Contact Centre to own and optimise customer journeys across assisted channels. You will drive end-to-end improvements, collaborating with operations, risk, technology and product to deliver compliant, sustainable change.
The role is a 12-month contract based in Sydney or Wyong, with regular travel between sites. You'll translate insights and performance data into actionable improvements, aiming to reduce customer effort and boost
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📌 Senior Contact Centre Transformation Lead (12-Month) (New South Wales)
🏢 ING Australia
📍 New South Wales
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