Internal Sales Representative - Dore Electrics / NPA
Dore Electrics and NPA are part of a growing Electrical Division supplying quality electrical products and components to trade, industrial, and commercial customers across Australia. We represent leading brands including Phoenix Contact, and pride ourselves on strong technical knowledge, fast turnaround, and genuine relationships with our customers.
As we continue to grow, we are looking for an experienced
Internal Sales Representative
to join our team and support our external sales network, branch operations, and valued customer base.
About Us
Dore Electrics and NPA are part of a growing Electrical Division supplying quality electrical products and components to trade, industrial, and commercial customers across Australia. We represent leading brands including Phoenix Contact, and pride ourselves on strong technical knowledge, fast turnaround, and genuine relationships with our customers.
As we continue to grow, we are looking for an experienced
Internal Sales Representative
to join our team and support our external sales network, branch operations, and valued customer base.
About the Role
Working closely with our external sales team and warehouse/procurement staff, you will be the first point of contact for customers calling or emailing in - quoting, processing orders, sourcing product, and helping solve problems on the spot.



This is a hands-on role suited to someone who knows the electrical industry and enjoys building relationships over the phone and counter.
Key Responsibilities:
Handle inbound customer enquiries via phone, email, and counter - quoting and processing orders efficiently
Provide technical product advice on electrical components and equipment
Proactively follow up quotes and identify upsell/cross-sell opportunities
Liaise with external sales reps to support key accounts and new business
Check stock, check availability, and coordinate with procurement/warehouse teams
Maintain accurate records in the ERP system
Build strong, lasting relationships with trade and industrial customers
Support pricing, backorders, and general account queries
About You
Previous experience in a similar internal sales role within the electrical industry is preferred
- you understand electrical components, terminology, and how trade customers operate
Strong communication skills and a customer-first attitude
Comfortable working in a fast-paced, phone- and counter-based sales workplace
Confident using ERP systems and general computer literacy
A team player who can also work autonomously and take ownership of tasks
Well organised, with strong attention to detail
A proactive, can-do approach to problem solving
What We Offer
Supportive, close-knit team environment
Opportunity to grow within a well-established and expanding business
Competitive salary based on experience
Ongoing product and industry training
#J-*****-Ljbffr

📌 Internal Sales Representative — Dore Electrics / Npa (Queensland)
🏢 Dore Electrics
📍 Queensland