About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city's culture. Whether it's discovering a hidden gem, grabbing a late‐night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real‐time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue. Recently ranked #11 on the **** Deloitte Tech Fast 50! Now is an exciting time to join our team. Initially co‐founded by Marco Pierre White and leaders in the food tech scene, we're now a 150+ person scale‐up that's growing fast and making waves in the industry.
Why You'll Love Working With Us
Join a high‐growth, international business at an exciting stage of AU expansion
A balanced role combining autonomy, structure, and meaningful support
Shape how the Account Management function grows and scales
Work closely with high‐quality restaurant partners, influencing their success
Be part of a collaborative culture that values thoughtful execution and continuous improvement
A Day‐in‐a‐Life of our Account Manager
This role exists because we're scaling quickly in Melbourne. As an Account Manager at EatClub, you'll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Some days you'll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you'll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long‐term value. You'll make smart,



autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.
On any given week, you will be:
Visit and build strong relationships with restaurant partners across your territory
Monitor partner performance using dashboards and data insights
Identify risks early and proactively reduce churn through consultative conversations
Lead onboarding, activation, and optimisation for new partners
Spot and deliver growth opportunities, including campaigns, upsells, and new features
Balance field visits with desk‐based planning and analysis
Provide feedback and contribute ideas to improve account management processes and reporting
Type of projects you'll be working on at EatClub
Own and optimise a portfolio of restaurants, ensuring long‐term retention and growth
Design and test interventions to improve partner performance and satisfaction
Collaborate with internal teams to refine account management playbooks and reporting
Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business
Support new market launches and help establish local best practices
You have
1–3 years' experience in Account Management, Customer Success,



or a commercial role
Experience working to retention, churn reduction, or revenue‐related goals
Strong organisational and communication skills, both in‐person and in writing
Comfort balancing autonomy with structured ways of working
Confidence managing a portfolio across field and desk‐based work
It would be extra awesome if you also had
Experience in food tech, hospitality, marketplaces, or SaaS
Exposure to territory‐based or field‐led roles
Enjoyment of data analysis and performance reporting
Interest in process improvement and helping build scalable ways of working
You are
Curious, proactive, and confident in building relationships with partners
Motivated to take ownership of outcomes while valuing support and collaboration
Comfortable mixing partner‐facing work with data analysis and planning
Adaptable and effective in a scaling environment where processes are evolving
Passionate about delivering real value to partners, not just ticking boxes
If you do a positive job
You'll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in SA. Your work will directly contribute to each city's culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if
You prefer fully structured processes with little room to influence outcomes
You want purely desk‐based or purely field‐based work
You're uncomfortable using data to guide conversations with partners
You're not interested in improving how things are done over time
#J-*****-Ljbffr

📌 Account Manager (Melbourne)
🏢 EatClub
📍 Melbourne