Job Description
The purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service. Manage and motivate the shared service team and ensure continual outstanding customer service.
Job Description
The purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service. Manage and motivate the shared service team and ensure continual outstanding customer service.
Key Responsibilities
Supervise the achievement KPI's of the national admin team and oversee the performance of the shared services team.
Ensure compliance to company policies and procedures
Assist in development of service procedures and documentation requirements.
Liaise with customers re time-critical service delivery (e.g. product repairs)
Ensure the Service Administration Team achieves its objectives and KPI's re -
Order Book Management – Service Contracts
Invoicing
Purchasing - raising/receipting of purchase orders
Project co-ordination for scheduled jobs
Stock transfer processing
Filing
Timely job closure
Liaising with customers/suppliers
Fleet Management
Spare parts transaction to 3 rd parties.
Coach team members to achieve performance objectives & develop individual competence
Foster teamwork/cohesiveness across the team.
WHS, Environment & Quality
Comply with all Work, Health & Safety, Environment and Quality obligations




Actively promote safety in the workplace
Employees reporting to Incumbent
3
Main Contacts Within Company
Service Operations
Finance
HR
Shared services team
Main Contacts Outside The Company
Major Key Customers
Specialist Knowledge
High level time management
High level interpersonal skills
Strong customer service ethic
Computer literacy at intermediate level
Team leadership and coaching skills
Proven Process improvement skills
Practical Experience
3-5 years in service administration
Strong commercial acumen
Personal Characteristics
Communication skills
Collaboration
Leadership skills
Business acumen
Problem solving skills
Customer Service
About Us
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES:
Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength
VERTIV BEHAVIORS
Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development




Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Prospect Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ******
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📌 Supervisor Service Support (New South Wales)
🏢 Vertiv
📍 New South Wales