ABOUT THE ROLE
The Lead Technical Consultant - ServiceNow is responsible for leading client engagements and delivering high-quality consulting services in ServiceNow, focusing on process definition, re‐engineering, and technology solutions.
This role is based in
Canberra
.
RESPONSIBILITIES AND ACCOUNTABILITIES
Leading client engagements, driving process definition, re‐engineering, improvement, and gap analysis of current and future processes during workshops with customer sponsors and stakeholders.
Ensuring technology design and solutions are aligned with business requirements.
Working independently on engagements with the ability to manage multiple responsibilities, including engagement management, advisory, consulting, and implementation.
Ensuring quality assurance across configuration, processes, and documentation.
Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
Producing high‐quality documentation such as workshop materials, training materials, and solution designs.
Managing the scope and commercials of customer contracts, keeping customers and teams informed of any scope increases.
Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high‐level designs.
Identifying opportunities to adopt Enable services and influence clients towards upgrading their ServiceNow platforms.
REQUIREMENTS AND EXPERIENCE




Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
Experience across ITSM/ITOM.
Proven experience in leading and managing complex client engagements.
High customer satisfaction scores and recognition for individual contribution to customer outcomes.
Experience in managing and coordinating team members, providing expertise, quality assurance, and support.
Ability to lead bids and proposal teams for complex client opportunities.
Ability to deliver presentations confidently to a wide range of audiences, including board‐level meetings and conferences.
Experience with diagnostic tools, methods, and techniques for solution delivery.
Robust ability to architect complex and cutting-edge solutions that deliver value to clients.
Previous experience managing high‐risk projects with significant change.
QUALIFICATIONS
Desired
IT Degree or relevant tertiary education in Computer Science.
ServiceNow CSA, CIS, ITSM, ITOM certifications.
ServiceNow sales & presales accreditation in 2+ Product lines.
ITIL Foundation Certification.
NV1 or NV2 Security Clearance.
Bonus Points
Additional ServiceNow certifications, including ServiceNow Suite Certified.
Exposure to or understanding of ServiceNow licensing.
Project Management Certifications such as Agile, SCRUM, or Prince2.
We are committed to diversity, equity, and inclusion.
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📌 Expression Of Interest - Lead Servicenow Technical (Canberra) (New South Wales)
🏢 Fujitsu
📍 New South Wales