The Role
Working across eCommerce, technology and external development partners, you will manage a varied pipeline of website enhancements, production releases and BAU initiatives.
You will take ownership of requests from initial scoping through to development, testing, deployment and post-release support. You will also help balance competing priorities, communicate realistic delivery timeframes and keep stakeholders informed throughout the process.
The environment is supportive and collaborative, but you will need the confidence to independently investigate problems, determine the best path forward and see work through to completion.
Key Responsibilities
Manage the ongoing delivery and optimisation of multiple eCommerce websites
Coordinate website enhancements, BAU releases, integrations and production fixes
Gather business requirements and translate them into clear, actionable development briefs
Manage delivery from scoping and estimation through to UAT, deployment and post-release support
Maintain and prioritise backlogs across several brands and stakeholder groups
Set realistic expectations around scope, timelines, risks and competing priorities
Work closely with eCommerce managers, business analysts, technology teams and external development partners
Coordinate investigations and resolution of production issues
Support promotional activity, product updates, pricing changes and other retail trading requirements
Monitor delivery progress, identify blockers and communicate updates proactively
Contribute to improvements across delivery processes and the broader software development lifecycle
Ensure work is completed within agreed timelines and development budgets
About You
You are a calm, personable and highly dependable delivery professional who builds trust quickly. You know how to push work forward when required,



while maintaining solid relationships and adapting your approach to different stakeholders.
You will ideally bring:
Experience in eCommerce, digital delivery, website production or digital project management
Experience working within a retail business, digitally mature consumer brand or eCommerce agency
Exposure to an established eCommerce platform or CMS, such as Shopify, Adobe Commerce, Magento, SAP Commerce or a comparable platform
An understanding of retail eCommerce concepts, including products, categories, pricing, promotions, sale periods and shipping rules
Experience coordinating developers, agencies and business stakeholders
Familiarity with requirements gathering, backlog management, UAT and website deployments
Strong communication and stakeholder-management skills
Excellent organisation, prioritisation and problem-solving abilities
The confidence to take ownership of an issue and independently drive it through to resolution
A reliable approach, with the ability to follow through without requiring close supervision
Deep technical expertise is not required. What matters most is your understanding of digital commerce, ability to solve problems and confidence managing delivery across multiple stakeholders.
What's on Offer
Permanent opportunity with an established Australian retail group
Exposure to a large portfolio of recognised consumer brands
A mature eCommerce environment with robust internal expertise and supportive development partners
The chance to influence delivery processes and contribute to future digital initiatives
A collaborative team that values ownership, trust and practical problem-solving
If you are an experienced digital delivery professional who enjoys retail eCommerce, stakeholder management and taking work from idea through to production, we would love to hear from you.
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📌 Ecommerce Delivery Manager (Melbourne)
🏢 Altair Recruitment
📍 Melbourne