Part-time (0.6 EFT) Two positions available: ongoing and 12-month fixed-term until September **** Generous salary packaging benefits available Friendly and diverse team who take pride in excellent quality of care Based in Sunbury About the Role We are seeking a welcoming and organised Intake Navigator to join our Client Access team.
This role is a key entry point for people seeking services at Omnia Community Health and plays an important part in ensuring clients receive timely, inclusive and coordinated access to the care they need.
As an Intake Navigator, you will support client registration, appointment booking and referral processing across a range of community health services.
You will work closely with multidisciplinary teams to ensure accurate client information, effective triage of enquiries and a positive first experience for every client.
Guided by the social model of health, you will help connect clients with the right service, at the right time, in the right way.
As part of this role, you may be required to work across different sites and undertake travel to support service delivery.
What you will do Respond to client and referral enquiries in a professional, courteous and timely manner.
Register new clients and maintain accurate, up‐to‐date client records using TrakCare and related systems.
Support the intake and appointment scheduling process across multiple services.
Provide clear and accurate information to clients about available services and pathways.
Work collaboratively with intake, reception and service delivery teams to support smooth client access.
Contribute to efficient and effective intake processes through administrative support and continuous improvement.
Participate in team meetings, training and professional development activities.
Benefits and Perks Our perks enhance everyday wellbeing and encourage you to take time to make a difference in the community:



Generous salary packaging and flexible working arrangements.
In addition to your salary and superannuation, you'll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits plus up to $2,650 meals and entertainment packaging benefits.
Supervision embedded and valued within the team and support with your professional development.
The option to access purchased leave.
Free professional counselling from our world class employee assistance program.
Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development days.
The successful candidate will be required to undertake and maintain a National Criminal History Check, NDIS Safety Screening check, Working with Children Check and hold valid Australian working rights.
If this sounds like the right fit, we'd love to hear from you!
When applying, please let us know which role you are applying for: ongoing or fixed-term.
Further Information Position Description For a confidential discussion, please contact please contact Calie Shorten, Team Leader Intake West on ************ or email ****************************.
How to Apply As an employer, we are all about building a diverse and inclusive team where everyone feels welcome.
We will best serve our local community if we are representative, which is why we encourage applications from people of all backgrounds, identities, abilities and experiences.
If there is anything we can do to make the recruitment process more accessible for you, just let us know at *******************************.
We are here to help.
To be considered for this role, your application must include a cover letter, resume, including three referees, and responses to the key selection criteria in the Position Description, which need to be submitted via email to: ****************************.
Applications close via email at 5pm on Sunday 30 August ****.

📌 Intake Navigator (Victoria)
🏢 Sunbury and Cobaw Community Health
📍 Victoria