We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We are seeking an experienced people leader with a passion for customer experience, team development and delivering results.
We are looking for a motivated and commercially focused Guest Experience Host Manager to lead our Guest Experience Host (GEH) team.
Reporting to the Director, Guest Experience Host Program, you will oversee the day-to-day operations and performance of the GEH function, ensuring the team delivers qualified In-House and Rental tours while achieving departmental KPIs.
This is a full-time opportunity offering a base salary of $80,000 + superannuation,



with the chance to join a global organisation within the travel and hospitality industry.
What You'll Do Lead the day-to-day operations and performance of the Guest Experience Host team Recruit, onboard, train and develop Guest Experience Hosts Provide regular coaching, mentoring and performance feedback to build an engaged and high-performing team Drive achievement of departmental production, tour and cost-efficiency targets Schedule guests and team resources to maximise operational efficiency Monitor performance, identify trends and implement actions to improve results Manage month-end reporting requirements in accordance with company procedures Support marketing budgeting and cost management Ensure employees maintain required licences and work permits Establish and maintain high service quality standards Partner with Sales Operations, Resort Operations, Project Directors and Sales

📌 Guest Experience Host Manager (Gold Coast)
🏢 Travel + Leisure
📍 Gold Coast