Cheil Australia is an idea-focused, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45 countries with 6,500 employees.
About the Role
The HRBP & Client Manager is responsible for managing the end to end performance of our client –
Samsung's
Field Force Program, in order to deliver best in class execution of Samsung's leadership in the retail space.
This includes all of the client relationship, HR/ER/IR, financial and project management requirements associated with this account.
The HRBP & Client Manager will make a significant contribution to the culture within Cheil Retail Field Force team and Samsung, via demonstrable initiatives in order to enhance the overall environment, and is responsible for the working relationship between all parties and the development of initiatives that will improve the performance, reduce costs and/or time and increase program efficiencies.
Job Description
Key Responsibilities
Manage the program within the agreed Budget.
Responsibility for establishing financial arrangements with client
Managing the programme activity to the agreed budget
Create and develop opportunities for growing existing business
Ensure all agreed client Key Performance Indicators are achieved throughout the year
Ensure accurate, consistent and timely financial reporting and feedback to the client
Develop a clear understanding of the SEAU FFM(Field Force Management) brief
Responsible for developing and implementing the FFM programme
Maintain strategic overview of account,



and proactively advise client on recent issues and resolution options for people decisions
Manage client relationship including expectation of timings, deliverables and output
Ensure the program is fully resourced to deliver program Key Performance Indicators
Manage the recruitment of any vacancies within 20 days of job ad posting
Recruitment of headcount to budget in a timely manner to maximise revenue
Provide leadership and support for team members on the program
Development of staff and career planning
Ensure Appraisal and Regular Reviews are conducted with the team
Ensure resourcing within the account is maximised at all times
Demonstrate innovation and creativity beyond client ideas
Provide feedback on field issues within agreed timeframes
Ensure all reporting is provided as per the agreed timelines and KPI's
Desired Skills and Experience
Qualifications and Experience
Must have Client Service experience min 3 years
HRBP level min 5 years
Strong experience in developing, managing and executing project work
Experience in retail industry an advantage
Experience in consumer electronics /retail industry an advantage
Computer literacy at intermediate level for office applications (advanced Excel skill preferred)
Excellent written, verbal and presentation skills
Ability to communicate with people from all levels within both the clients' organization and internally
Work well in fast changing environments
Why Join Us?
Work with one of the world's most innovative brands — Samsung.
Be part of a growing team driving Cheil's transformation.
Hybrid working model with Sydney Olympic Park HQ.
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📌 Hrbp & Client Manager (New South Wales)
🏢 Cheil
📍 New South Wales