ACNC IT Helpdesk Officers – Various Roles
Australian Charities & Not-for-Profit Co – Melbourne VIC
The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities, and we maintain a free online searchable register of charity information.
As the only government agency working exclusively with charities, we contribute to public trust and confidence, work to support independence and innovation, and promote the reduction of unnecessary regulatory obligations in the sector.
We assess new applications for registration, provide guidance and resources to promote positive charity governance, and help charities meet their obligations. We also investigate concerns, taking action where necessary.
We are committed to providing exceptional service, and our contribution makes a difference to the Australian community, whether that's a charity directly, someone in need or a donor.
Joining the ACNC means being part of a small and dynamic regulator, which promotes and invests in a people-centred culture that models our values and supports our purpose.
About the role
In these roles, you will deliver and support high-quality ICT services, helping staff effectively use the technology they rely on every day. Opportunities are available from frontline support through to team leadership, contributing to secure,



reliable and customer-focused digital services.
Provide responsive ICT support and technical advice to users
Support the deployment, maintenance and ongoing operation of ICT equipment
Deliver high-quality customer service
Resolve technical issues and elevate complex matters where required
Contribute to continuous improvement initiatives
Skills and experience
Experience in ICT support within a Microsoft 365 environment
Knowledge of IT service management methodologies and service delivery
Skills in troubleshooting and resolving ICT issues
Experience in service improvement, documentation and/or team leadership
Communication and stakeholder engagement skills
Attractive superannuation contributions of 15.4%
Flexibility to provide work/life balance
Award-winning and highly professional organisation
Contemporary workspaces and technology
Learning and development opportunities
These roles will be offered in Melbourne CBD
You must be an Australian citizen to work with the ATO.
People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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📌 Acnc It Helpdesk Officers – Various Roles (Melbourne)
🏢 Australian Charities & Not-for-Profit
📍 Melbourne