Do you love travel and want to help others experience the world?
At Ignite Travel Group, we're passionate about creating unforgettable holiday experiences through carefully curated travel packages that deliver exceptional value to our customers.
As an After Sales Consultant within our Customer Service Team, you will play a vital role in supporting customers throughout their holiday journey. This is an exciting chance for travel enthusiasts seeking to move away from sales and focus on delivering outstanding customer service, problem-solving, and travel support. You'll join a collaborative team environment where your expertise, attention to detail, and customer-first mindset will make a real difference.
What We Offer:
Comprehensive Training
We'll equip you with the tools and knowledge you need to succeed in the travel industry.
Supportive Team Environment
Join a collaborative, friendly team that celebrates success and encourages growth.
Career Development Opportunities
Grow your career with ongoing training and clear pathways for advancement.
What you'll be doing...
Manage the aftersales journey for customers, ensuring a seamless and enjoyable travel experience
Finalise and process customer payments accurately and efficiently
Maintain professional, accurate, and detailed customer records
Respond to customer enquiries and provide timely solutions to travel-related queries
Deliver exceptional customer service while achieving team targets and KPIs




Identify customer needs and provide appropriate solutions and support
Collaborate with team members to ensure consistent service standards and customer satisfaction
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Who You Are:
Previous minimum 2 years' customer service experience
Strong communication and interpersonal skills
Demonstrated customer-first approach with a passion for service excellence
High attention to detail and accuracy in administration and payment processing
Ability to interpret customer needs and provide effective solutions
Strong problem-solving skills and a solutions-focused mindset
Experience working in a fast-paced and dynamic environment
Proficiency using Microsoft Excel and PowerPoint
Your awesome extras...
Catapult your career across a network of brands and businesses in an evolving industry
Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
Access to industry leading health and well - being programs and financial advisors
Set up shop in a swanky beachfront office in Broadbeach
Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
Take volunteer leave as part of giving back to the local community
Explore the world and make a difference—one customer at a time!
#J-*****-Ljbffr

📌 My Holidays After Sales Consultant - Broadbeach, Qld (Gold Coast)
🏢 Ignite
📍 Gold Coast