Jewellery Retail Assistant Manager - 2IC
Diamond Vault is looking for an experienced and passionate
Diamond & Jewellery Sales Consultant
to join our team at our Runaway Bay showroom.
This is more than a traditional retail sales role. As manufacturing jewellers, we offer our clients the complete jewellery experience — from selecting the perfect piece from our collections to working alongside our on-site jewellers to bring a completely custom design to life.
You will be the face of Diamond Vault, delivering exceptional personalised service, building genuine relationships and guiding clients through some of life's most special purchases.
Daily social media posting.
We are open to both
full-time and part-time applicants
for the right person.
What You'll Be Doing
Welcoming clients warmly and taking the time to understand their individual style, needs and budget
Providing expert guidance on diamonds, gemstones, precious metals and jewellery design
Showcasing our jewellery collections and confidently explaining the quality, craftsmanship and value of each piece
Working closely with clients to create custom-made jewellery, including engagement rings, wedding rings, remodelling and one-of-a-kind pieces
Guiding clients through the entire custom design process, from initial ideas and stone selection through to the finished piece
Communicating jewellery customisation options clearly and confidently, including design, settings, metals, sizing and stone selection
Building strong, long-term client relationships that encourage repeat business and referrals
Following up with clients and maintaining relationships throughout their jewellery journey
Processing sales transactions accurately and efficiently
Assisting with stock management and inventory control
Maintaining a beautiful, organised and visually appealing showroom
Handling client enquiries and resolving any concerns professionally and promptly
What We're Looking For
Proven experience in sales, preferably within jewellery,



luxury retail or another high-end customer service environment
A genuine passion for jewellery, design and creating memorable client experiences
Excellent communication skills and a natural ability to connect with people
Confidence guiding clients through custom-made jewellery and ring design
Strong attention to detail and excellent organisational skills
A customer-focused mindset with a commitment to exceptional service
The ability to work collaboratively within a close-knit team
Confidence using point-of-sale systems and retail technology
A polished and professional presentation
Flexibility to work retail hours, including weekends and public holidays when required
Previous jewellery experience is highly regarded; however, we are also interested in hearing from exceptional salespeople who have a genuine passion for jewellery and are eager to develop their industry knowledge.
About Diamond Vault
Diamond Vault is a local, family-owned and operated manufacturing jeweller based in Runaway Bay.
We pride ourselves on offering something truly special — a personalised jewellery experience with our jewellers working on-site at the bench. From beautiful ready-to-wear pieces to bespoke engagement rings, remodelling and completely custom designs, we bring our clients' ideas to life under one roof.
Our team is energetic, passionate and qualified, and we have created a workplace where people are encouraged to grow, learn and develop their skills.
With many years of trade experience behind us, our focus has always remained the same: exceptional craftsmanship, genuine relationships and the highest level of customer satisfaction.
What We Offer
Comprehensive training and ongoing development in diamonds, jewellery and sales
The opportunity to work closely with experienced on-site jewellers
Hands-on exposure to custom jewellery design and manufacturing
Staff discounts across our beautiful jewellery collections
A supportive, collaborative and energetic team environment
Opportunities to grow your knowledge and develop your career within the jewellery industry
#J-*****-Ljbffr

📌 Jewellery Retail Assistant Manager - 2Ic (Gold Coast)
🏢 @
📍 Gold Coast