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Joining the Metcash Family
At Metcash, you're
part of something bigger
.
With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career. Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.
About the Opportunity
We are seeking an enthusiastic and customer-focused
IT Support Engineer
to join our team based in Port Melbourne and then transitioning to Heatherton in late ****.
This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance. You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.
If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you.
Key Responsibilities
Deliver Level 1 and Level 2 IT support to store and corporate users
Provide support across Microsoft 365 and Windows ***** environments
Troubleshoot hardware, software, network and user access issues
Manage user accounts, permissions and identity management through Microsoft Entra
Deliver remote support to users across multiple locations
Provision, configure and deploy laptops, desktops and mobile devices
Support ERP systems, including Pronto, where required
Log, track and resolve incidents through the service management platform
Assist with IT projects, upgrades and system improvements




Maintain a strong customer-first approach and positive stakeholder relationships
About You
We're looking for someone who enjoys solving problems, takes pride in delivering great service and is eager to continue developing their technical skills.
To be successful, you'll bring:
1-3 years' experience working within a Service Desk or IT Support setting
Experience supporting Microsoft 365 technologies
Strong knowledge of Windows 10 and Windows 11
Proficiency in Microsoft Entra (Azure AD)
Experience providing remote technical support
Excellent troubleshooting and problem-solving skills
Strong communication and customer service capabilities
Experience with Pronto ERP will be highly regarded
Exposure to networking concepts and device deployment is advantageous
Working Hours & On-Call Roster
This role operates across a rotating support roster.
Standard business support is provided Monday to Friday between
7:00am and 6:00pm
Participation in an
on-call roster every 6 weeks
is required
The on-call period runs from
Friday through to Thursday
Additional remuneration and benefits apply during your on-call week
The roster provides exposure to a diverse range of technical support requirements and business operations
Why Join Metcash
Extra Leave:
Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
Growth opportunities:
Access learning, development and career progression opportunities
Parental Leave:
12 weeks of gender-neutral paid parental leave for primary carers
Inclusive Culture:
Proud Bronze Employer for LGBTQ Inclusion
Wellbeing:
Gold accreditation by Mental Health Australia
Flexibility:
FlexReady accredited workplace
Team Member Benefits:
Exclusive discounts through the Our Local app
#J-*****-Ljbffr

📌 It Support Engineer (Melbourne)
🏢 Metcash Trading
📍 Melbourne