V/Line is seeking a Customer Insights and Design Manager to shape how we understand, design and improve the passenger experience. Reporting to the Head of Customer Experience and Accessibility, you will lead the Customer Insights and Design function and turn customer feedback and research into practical actions across the organisation.
You'll build capability, embed customer-centred ways of working, and contribute to the Passenger Experience Improvement Plan by partnering with teams to deliver
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📌 Customer Insights & Experience Design Lead (Melbourne)
🏢 Kinsley Power Systems
📍 Melbourne
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