Brisbane CBD- Flexible working arrangements available
$*********** per hour + Super (inclusive of casual loading)
Join a Federal Government-funded mental health and wellbeing service in a long-term APS4-level contract based in Brisbane CBD.
Please note Australian Citizenship is mandatory
The Opportunity
We are seeking experienced Senior Service Support Officers to join a national client support team providing frontline assistance to individuals, families and key stakeholders accessing mental health and wellbeing services.
Working within a fast-paced, telephone-based environment, you'll be an important first point of contact while providing high-quality administrative and service delivery support.
The team operates between 7:30am and 5:30pm Monday to Friday, with employees working within a rostered environment. Regular coaching, learning and development opportunities are provided.
Key Responsibilities
Manage inbound frontline telephone enquiries from clients and stakeholders
Provide professional, empathetic and efficient customer service
Navigate multiple ICT and client information systems
Complete data entry, record keeping and general administrative duties
Assist with queue management and support timely resolution of enquiries
Work towards established KPIs and service standards
Provide process and procedural support across the team
Participate in regular coaching, training and professional development
Work collaboratively within a multidisciplinary service environment
About You




We're looking for someone who is confident working in a high-volume customer service or telephony environment and can balance empathy with efficiency.
Ideally, you'll bring:
Experience supporting mental health, healthcare, community or wellbeing services highly regarded
Strong interpersonal and communication skills
Excellent IT skills and confidence navigating multiple systems simultaneously
Strong organisation and attention to detail
Ability to work effectively in a fast-paced workplace
Experience working collaboratively within multidisciplinary teams
Mandatory Requirements
Australian Citizenship is required
Availability to start within 2-4 weeks
Previous experience in customer service, contact centre, administration or service delivery- minimum 2 years
Why Apply?
$*********** per hour + Super
Brisbane CBD location- flexible working arrangements available
Monday-Friday working hours
Regular coaching, learning and development opportunities
Opportunity to contribute to a meaningful mental health and wellbeing service
If you have strong customer service and administration experience and are looking to build your career within Federal Government service delivery, we'd love to hear from you!
Applications close 23 August ****. Applications received after this date will not be considered. Due to the volume of applications, only candidates whose experience is suitable for the role will be contacted.
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📌 Senior Service Support Officer | Federal Government (Brisbane)
🏢 Mars Recruitment
📍 Brisbane