About AkzoNobel Since , we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most.
Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe.
We're active in more than countries and use our expertise to sustain and enhance the fabric of everyday life.
Because we believe every surface is an opportunity.
It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow.
Let's paint the future together.
© Akzo Nobel N.V. All rights reserved.
Location: Sunshine, VIC Contract Type: 12-month fixed-term Maternity Leave Cover About the Role We are seeking a customer-focused and detail-oriented Customer Service Officer to join our team based in Sunshine, Victoria.
This role is the primary internal contact for our customers and plays a key part in delivering a skilled and responsive customer experience through effective order management, communication, and problem resolution.
Working closely with customers, Sales, Trade Centre, Operations, Technical teams, and regional stakeholders, you will support the end-to-end order-to-cash process while building strong customer relationships and contributing to continuous improvement initiatives.
Key Responsibilities Manage customer orders efficiently, ensuring accurate and timely order processing and a high level of customer service.
Process customer orders received via email, phone, and other communication channels using the ERP system.
Support the order-to-cash process by ensuring accuracy, compliance, and excellent customer outcomes.
Act as the first point of contact for customer enquiries,



providing timely responses and assisting with complaint resolution.
Develop product and customer knowledge to provide effective solutions, including recommending alternative or additional products where appropriate.
Maintain accurate customer service documentation, including registration, filing, and archiving.
Identify and suggest opportunities to improve customer service processes and workflows.
Provide customer service support across business divisions operating from the Sunshine site as required.
Collaborate effectively with Sales, Operations, Technical teams, and other internal stakeholders to meet customer needs.
Support site initiatives including WISE meetings, HSE, Business Improvement (BI), 5S, quality activities, and audits.
Ensure compliance with company policies, procedures, safety standards, and regulatory requirements.
Provide administrative support and assistance to the Regional CE Manager and the wider Sunshine team as required.
About You To be successful in this role, you will have a strong customer service mindset, excellent organisational skills, and the ability to manage multiple priorities in a fast-paced environment.
You will bring: Previous experience in customer service, administration, or a similar role.
Strong computer literacy and general clerical skills.
Excellent communication and interpersonal skills with the ability to build positive relationships with customers and internal stakeholders.
Strong attention to detail and accuracy in order processing and documentation.
Good problem-solving skills and the ability to resolve customer enquiries effectively.
A proactive approach with the ability to adapt to changing priorities.
The ability to work collaboratively as part of a team while demonstrating initiative and accountability.
Patience, diplomacy, and discretion when handling customer matters.
Qualifications

📌 Customer Service Officer (Melbourne)
🏢 Akzonobel
📍 Melbourne