Front office & Guest Service team member
Be part of the Gold Coast Parasailing team!
Guest Service & Reservations Representative
Gold Coast Parasail | Main Beach, Gold Coast
About Gold Coast Parasail
Gold Coast Parasail is Australia's largest parasailing operator, offering unforgettable parasailing experiences from the beautiful Gold Coast. Since ****, we've built our reputation around providing safe, exciting and memorable experiences for locals and visitors from around the world.
We're looking for an enthusiastic Guest Service & Reservations Representative to join our team and be one of the first friendly faces our guests meet.
About the Role
As a Guest Service & Reservations Representative, you'll play an important role in creating an amazing customer experience from the moment a guest makes an enquiry or booking through to their arrival at our office.
This is a varied, customer-focused role that combines reservations, sales, administration and guest service in a fun and quick-paced tourism environment.
Your Responsibilities
Answering phone calls, emails and customer enquiries
Making and managing customer reservations
Assisting guests with choosing the right experience and package
Providing friendly and professional customer service
Processing bookings, payments and amendments
Assisting guests with waivers & disscusing important information before their experience
Assisting with daily office and administrative tasks
Completing safety briefing's with guest
Managing time efficiently to meet time schedule's accordingly
Communicating with customers regarding bookings,



weather updates and schedule changesPromoting additional experiences, photo packages and other products
Handling customer questions and resolving issues professionally
Maintaining a clean, organised and welcoming reception area
Working closely with our boat crew and management team to ensure smooth daily operations
Assisting with daily office and administrative tasks
About You!
We're looking for someone who is:
Friendly, bubbly and approachable
Confident speaking with customers both in person and over the phone
Reliable, organised and able to multitask
Comfortable working in a busy, fast-paced environment
A strong communicator with excellent attention to detail
Confident using computers and booking systems
Positive and enthusiastic about tourism and creating memorable experiences
Comfortable with sales and recommending experiences to customers
Able to remain calm and professional when dealing with challenging situations
A team player who is happy to jump in and help wherever needed
Previous experience in tourism, reservations, water-sports or customer service is highly regarded, but attitude and willingness to learn are just as important.
Why Join Us?




Work in one of the Gold Coast's most exciting tourism environments
Be part of a fun, energetic and supportive team
Meet guests from all over Australia and the world
Work with world-wide third parties and agents such as Get your guide, Adrenaline, Klook etc
Enjoy working in an office right on the water (Literally)
Opportunities for part time employment for the right canidate
Opportunities for career progression into management and marketing positions for the right candidate
Be involved in media program's and industry events (No two days are the same!)
Work in a supportive, fun team environment who always encourage you to want to know and learn more
Availability
Between ***** hours per week will be offered initially, with opportunities for additional hours in the future. Significantly more hours will be available during peak periods.
We are busiest on weekends, school holidays and over the Christmas period, so availability during these times is essential. Weekday shifts will also be available.
Weekend shifts are rostered on a rotating basis, with team members receiving one weekend day off each week. Weekend availability is essential, particularly during peak periods.
Essential
Local resident (Gold Coast or nearby)
Australian or New Zealand Citizen
Current drivers licence or easy access to public transport
If you're someone who loves working with people, enjoys a fast-paced environment and wants to be part of a team creating unforgettable Gold Coast experiences, we'd love to hear from you.
#J-*****-Ljbffr

📌 Front Office & Guest Service Team Member (Gold Coast)
🏢 GC Jet boat and Parasail
📍 Gold Coast