Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 5
We are seeking an enthusiastic IT Helpdesk Support Officer to join our Digital Services team.
As an
IT Helpdesk Support Officer
, you will play a key role in delivering frontline ICT support services to Australian Charities and Not-for-profits Commission (ACNC) staff. You'll investigate and resolve ICT incidents and service requests, provide technical advice and guidance to users, and ensure employees can effectively access and use the technology, systems and services they rely on each day.
You will support the deployment, maintenance and ongoing operation of ICT equipment and services. You'll apply sound analytical and problem solving skills to investigate, diagnose and resolve technical issues and ensure matters are escalated where appropriate to deliver timely and effective outcomes for users.
You will monitor and report on the performance of applications and ICT services, identify trends and areas for improvement, and contribute to the development, review and maintenance of System Operating Procedures and support documentation.



Working closely with colleagues, business users and technical teams, you'll help improve service delivery and support the effective operation of ACNC's digital setting.
These roles may be offered on an ongoing or non-ongoing basis in
Melbourne CBD.
We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.
The Australian Taxation Office is recognised by the Australian Disability Network as a Disability Confident Recruiter employer . This status is an annual achievement and valid for 12 months from the date of issue.
The ATO is committed to ensuring digital accessibility for everyone. We are working towards improving the user experience and applying the relevant accessibility standards. If you require this information in an alternate format, email us at or call
********
with details of your request and your preferred method of contact.
#J-*****-Ljbffr

📌 Australian Charities And Not-For-Profits Commission It Helpdesk Support Officer - Aps 5 (Melbourne)
🏢 Australian Taxation Office
📍 Melbourne