Customer Service Coordinator | Architectural Bathware
Join a highly regarded Australian luxury brand recognised for exceptional craftsmanship, timeless design, and a reputation built within the premium architectural and interiors market.
This business is trusted by leading architects, interior designers, developers and discerning homeowners across Australia, supplying beautifully designed products into some of the country's most prestigious residential and commercial projects. With a strong focus on quality, service and brand experience, they have established themselves as a market leader within the premium design space.
This is a full-time opportunity suited to someone who takes pride in delivering a high-end customer experience and enjoys working with a respected premium brand. It is going to be predominantly a phone-based role; however, you may be required to help-out when the showroom becomes busy engaging with customers.
This role can be located in either North Rocks or Woollahra.
The Role
Reporting to the Customer Service Manager, you'll manage after sales enquiries, technical support and warranty matters while ensuring customers receive a seamless and professional experience aligned with the prestige of the brand.
You'll work closely with internal teams including sales, operations and procurement to resolve issues efficiently and maintain the high standards expected within the luxury architectural market.
Key Responsibilities
Provide after sales support for technical, installation and warranty enquiries




Liaise directly with installers and end users to diagnose and resolve issues
Manage inbound phone and email customer enquiries with professionalism and urgency
Accurately administer customer cases and warranty claims within CRM/ERP systems
Maintain detailed customer records, updates and case notes
Prepare quotations and documentation relating to warranty and service matters
Support internal reporting and customer service performance tracking
Uphold the premium service standards associated with a luxury design-led brand
About You
Minimum 3 years' experience in customer service, sales support or after sales support
Strong communication skills with the ability to build trust and confidence
Comfortable handling technical conversations with customers and trades
Experience using CRM and/or ERP systems preferred
High attention to detail and excellent organisational skills
Professional presentation and a polished communication style
Proactive, solutions-focused and customer‐centric mindset
Appreciation for premium products, luxury brands and the architectural/design industry
What's On Offer
$80K - $85K Base Salary + Super
Monday to Friday, 8:00AM - 5:00PM
Opportunity to represent a respected luxury Australian brand
Supportive and collaborative team culture
Modern showroom and office environment
Secure full-time position with long-term career potential
Exposure to high-end residential and commercial projects
Be part of a business known for quality, innovation and exceptional customer experience
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📌 Customer Service Coordinator | Architectural Bathware (Sydney)
🏢 Salexo Consulting
📍 Sydney