Grade: 7/8
Salary range: $116,981-$129,492+ superannuation and leave loading
Duration: temporary full time role for up to 6 months
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies
Create engaging content and manage digital channels that connect people across NSW Telco Authority. We are seeking a creative and detail oriented communications professional to manage digital channels, develop engaging content and support internal and external communications across NSW Telco Authority.
About the team
This role sits within the Channels and Content team in the NSW Telco Authority.
The team manages key internal and external communication channels and creates engaging, fit‐for‐purpose content that keeps staff and customers informed, connected and aligned with our brand. The team also provides strategic advice on all staff communications, ensuring the effective timing, flow and presentation of content across channels.
Your responsibilities will include
Managing NSWTA's LinkedIn presence, including content planning, publishing and performance monitoring
Gathering and maintaining channel performance data to support reporting and continuous improvement
Supporting Viva Engage content and community engagement, including advice to internal stakeholders
Writing and publishing TelcoNet articles and internal communications content
Supporting event photography and identifying content opportunities that showcase NSWTA's work and people
Assisting with website updates, digital screens and other publishing activities
Ensuring all content is accurate, audience‐appropriate, accessible and on brand
Supporting content creation, community engagement and optimisation across channels to enhance reach and impact
To be successful in this role you will have
Strong writing and editing skills, with the ability to produce clear, engaging and audience‐focused content




Experience managing digital or social media channels, including content planning and publishing
Solid judgement and attention to detail, particularly in reviewing and publishing content
The ability to work collaboratively and manage multiple priorities in a fast‐paced environment
Strong communication skills and the ability to engage effectively with stakeholders
Nice to have
Experience with internal communications platforms (e.g. SharePoint, Viva Engage)
Basic photography or visual content skills
Familiarity with website content management systems
Experience working within government, corporate or brand‐led communications environments
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. This role may require additional enhanced security vetting.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole‐of‐government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.



We promote flexibility and we will consider part time, job share and other flexible arrangements.
We're proud of our customer‐centric, people‐first culture and it is key to the success of our fast‐moving, high‐performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Closing Date: 9:59am Monday 17th August
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact .
For more information, please visit
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Information on adjustments available for the recruitment process
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📌 Social Media Advisor (Sydney)
🏢 NSW Telco Authority
📍 Sydney