Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional
"YES WE CAN"
customer service offering and quality products in the highly competitive market.
About the Role
The primary purpose of this role is to promote and foster the "Yes We Can" attitude with customers, while professionally representing Supagas.
You will be responsible for efficient management of customers, handling the de-hire process, and supporting Account Managers by identifying potential lost customers and facilitating effective save strategies. This role is permanent, full-time and will be based at our Loganholme, QLD office.
Duties & Responsibilities
Manage day-to-day reactive tasks, ensuring timely completion and customer prioritisation
Check and action daily de-hire reports and investigate potential lost customers and liaise with Account Managers to ensure required follow-up
Maintain ongoing follow-up until resolutions are achieved
Manage and resolve escalated price queries, tracking outcomes to completion
Regularly maintain and update reactive tracking spreadsheets
Conduct regular meetings with Account Managers to discuss outstanding reactives
Update customer accounts with all relevant internal and external liaison information
Foster strong relationships with other departments including Sales, Logistics,



Administration, Maintenance, Technical
Monitor and report on market trends and movements
Robust customer service skills with a proactive and positive attitude
Excellent communication and relationship-building skills
Ability to manage competing priorities and meet deadlines
Strong organisational, negotiating andproblem-solving abilities
Experience working with customer accounts, retention, or sales support is advantageous
Proficiency in computer systems and record keeping
The successful candidate will be required to attend a pre-employment medicalexamination.
Preferred Skills
Exceptional interpersonal and communication skills, with the ability to establish rapport and credibility with customers and work colleagues.
Tenacity and resilience to cope with rejection whilst persisting to achieve the best possible outcome.
Passion for customer success and a results-driven attitude.
Professionally presented and well spoken
Permanent, Full Time
Competitive Salary Package
Excellent Employee Reward & Discount Program
Employee Assistance Program and Wellbeing Initiatives
Friendly and Supportive Team Environment
Work for an Essential Service – financial stability and job security
Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos!
#J-*****-Ljbffr

📌 Customer Retention Coordinator (Brisbane)
🏢 Supagas
📍 Brisbane