Infosys is seeking an experienced Major Incident Management Team/Operations Lead in Sydney to drive incident response excellence across a multi-supplier SIAM ecosystem. You will provide operational leadership for Major Incident resources, ensure swift service restoration, and maintain explicit communications with stakeholders during critical disruptions.
The role requires 12+ years in ITSM/MI management and 3+ years guiding incident teams, with strong ServiceNow and ITIL 4 expertise.
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📌 Senior Major Incident Manager - Siam Lead (Hybrid) (Sydney)
🏢 Infosys
📍 Sydney
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