CommBank is seeking a Senior Leader to drive Workforce Planning & Real Time Support for Direct Channels across Customer Contact. You will oversee forecasting, scheduling, delivery and budget planning, while guiding a team of planners and analysts to deliver superior customer outcomes.
You will work with senior stakeholders to implement data-driven insights, transform operational processes, and maximise technology to improve efficiency and service levels across Sydney, Melbourne or Perth offices.
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📌 Head Of Workforce Planning & Real-Time Operations (Sydney)
🏢 Commbank
📍 Sydney
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