A boutique MSP in North Sydney is searching for a Service Desk Analyst who brings energy, curiosity, and a can‐do attitude every day.
This role isn't just tickets — you'll also support the project team on deployments, upgrades, and onsite work, giving you hands‐on exposure to real technical growth.
You'll begin onsite while you learn the environment, then transition into a hybrid model (1-day WFH per week) once training and the initial ramp‐up period are complete.
What You'll Work With
Microsoft 365 (tenants, configs, conditional access)
Networking (routers, switches, APs)
Backup systems, patching, documentation tools
Project tasks: hardware rollouts, upgrades, onsite deployments
Your Day-to-Day
Resolve tickets with speed, accuracy, and ownership
Support users via phone, email, and remote tools
Manage onboarding/offboarding, access issues, password resets
Troubleshoot networking and connectivity problems
Perform remote + onsite support




Assist senior engineers with project work
Work closely with a team that mentors and supports your growth
You'll Fit Right In If You Have:
Level 1/2 experience supporting users across Microsoft 365, Windows, and networking environments
2+ years' experience in an Australian MSP or similar environment (Local MSP experience is essential due to client expectations and workflows.)
Strong communication skills and a friendly, skilled vibe
A proactive, energetic approach to learning and problem solving
Interest in Microsoft, cyber, networking, or cloud pathways
Ability to work onsite in North Sydney when needed
Local tertiary education (TAFE, Uni, or IT courses) is highly regarded
Nice to Have
Microsoft certifications
Experience supporting senior stakeholders and high‐priority users
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📌 Service Desk Analyst (Sydney)
🏢 Focused On Recruitment
📍 Sydney