Located in Sydney's Hills District within the Norwest Business Park, Visy Dior Hotels International offers a seamless blend of sophistication and relaxation. Designed for discerning travellers, our luxurious accommodations, fine dining experiences, and impeccable service create the perfect retreat. Whether here for business or leisure, every moment at Visy Dior is crafted for comfort and indulgence.
About the role
This is an exciting opportunity to join the dynamic team at Visy Dior Hotels as a Front Office Manager. In this full-time role, you will be responsible for overseeing all front office operations at our Norwest Business Park location. Your leadership and expertise will be instrumental in delivering an exceptional guest experience and ensuring the efficient running of our hotel.
What you'll be doing
Manage all front office staff, including scheduling, training, and performance management
Oversee the guest check-in and check-out process, ensuring a seamless and personalised experience
Handle guest inquiries, feedback, and complaints in a skilled and timely manner
Implement and monitor front office policies and procedures to maintain high standards of service
Collaborate with other departments to ensure the smooth coordination of hotel operations




Analyse front office data and provide recommendations to improve efficiency and guest satisfaction
Ensure compliance with all relevant industry regulations and hotel policies
What we're looking for
Minimum 3 years' experience in a front office or hotel management role
Strong leadership and people management skills, with the ability to motivate and develop a team
Excellent customer service orientation, with a proven track record of delivering exceptional guest experiences
Proficient in using hotel management software and technology
Excellent communication and problem-solving skills
Relevant tertiary qualification in Hospitality or a related field is desirable
What we offer
Opportunities for career development and advancement
Discounted accommodation and food & beverage at our hotel properties
Training and development programs
A collaborative and team-oriented culture
Free in office parking
Please note: only applicants with full Australian Working rights will be considered for this position.
AboutLaVieHotels&Resorts;:
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