Control Room Security Officers/Rovers- MELB CBD
As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day. Our vision is to be the most trusted provider of integrated security solutions, and our purpose is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security through innovative and sustainable solutions that create enduring value for our people, customers, and the communities we serve. Wilson Security's journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, underpinned by the principles of ESG excellence.
About the roles:
Melbourne CBD
CBD locations
Full-Time and casual roles
Must be available on a 24-7 rotational roster
Control Room experience essential
Must be willing to rotate between Control Room and Roving duties
Must be available for both day and night shifts
Duties will include:
Monitoring CCTV, alarms, and access control systems
Operating AI-integrated security and surveillance platforms
Responding to incidents and coordinating emergency responses
Managing radio communications and dispatching security personnel
Completing incident reports and operational logs
Monitoring contractor and visitor access
Escalating incidents in accordance with site procedures
Supporting site operations and maintaining a strong security presence
Liaising with clients, emergency services, and internal stakeholders
To be successful in this role, you will require:




Current Victorian Security Licence with Control Room Operator Subcategory
Previous Control Room experience within a security environment
Strong computer literacy and ability to learn advanced technology platforms
Excellent communication and situational awareness
Ability to remain calm under pressure and make sound decisions
Strong attention to detail
Availability to work rotating 24/7 shifts including days, nights, weekends, and public holidays
Current First Aid & CPR Certificate (desirable)
Must hold a valid driver's licence and own vehicle to get to the site
Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee advantages, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In ****, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.
At Wilson Security, we are building a workforce that is representative of the community we protect.
We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.
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📌 Control Room Security Officers/Rovers- Melb Cbd (Melbourne)
🏢 Wilson Group
📍 Melbourne