An exciting opportunity has become available for a Village Manager to lead our Evans Head community.This role is ideal for a hospitality/hotel -driven leader who thrives on delivering exceptional service, building strong relationships and creating an environment where residents feel welcomed, supported and proud to call the community home.As Village Manager, you'll lead the team with a hospitality-first mindset, bringing a hotel-style, concierge approach to create an exceptional experience for homeowners.
You'll be the face of the community building robust relationships, setting high service standards, and keeping day-to-day operations running smoothly while supporting commercial goals.We're looking for someone with a background in hotels , community management or hospitality, ideally in roles that blend front-of-house service, team leadership, and operational excellence.Community Management and OperationsBuild and maintain positive relationships with homeowners, committees and community groups, with NPS as a key measure of successEnsure full compliance with State land lease community legislation, WHS requirements and Serenitas standardsOversee contractors,



facilities maintenance and capital replacement projects to keep the community operating at its bestFinancial Management and ReportingManage community financial performance against approved budgets, with monthly monitoring of income and expenditureMaintain continuity of the rental income stream through fortnightly/monthly billing and collectionsIdentify and pursue opportunities to optimise financial performance through new income streams or cost savingsPeople ManagementLead, support and develop onsite team membersChampion a safe workplace by monitoring WHS conditions, facilitating toolbox talks and ensuring contractor inductionsUndertake performance development reviews for all direct reports and act on identified capability gapsUnlock job insightsHirer responsiveness Salary match Number of applicantsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Village Manager?
How much notice are you required to give your current employer?
Have you worked in a role which requires a sound understanding of OH&S;/WHS?
Do you hold a Construction Induction Safety certificate (White Card)?
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📌 Village Manager (New South Wales)
🏢 @
📍 New South Wales